1. Blue Cross and Blue Shield of Louisiana
Group 6: Andres Granada, Daniel Nan, Pamela Oncale, & Taylor Veillon

2. Chapter 1 Beginnings Founded in 1934- Great Depression
“Wake Up Call” with Katrina/Rita  AHIP’s Readiness Task Force
Preparing for the future
Quicker Mobilization
Defining “Disaster”
Planning, Communication, & Coordination

3. BP Spill April of 2010 Spill  Wildlife & Environment
Economic & Physical Health
Leading:
Health education & services for members
Founds “Our Home, Louisiana Coalition”
Other organizations join in efforts
Coastal Care Fairs for 12 communities
Dealing with a “different kind of disaster”

4. Importance of DR to BCBSLA
Excess data’s value to strategy
Increasing technology workflows/management processes
Disrupted communication consequences
Benefits for reputation/sustainability initiatives
BCBSLA’s use of the Emergency Management Cycle

5. Business Continuity Business Continuity Program
BCP Team  Plans for Members Keeping Coverage
Continuity Plans
Alternate location: Shreveport, LA
Customer Service Call Center
CompTIA Security+
Disaster recovery contingency plans
Avoid and prepare for network security failures

6. Beginnings LSU’s work with Katrina refugees  Donation for institute
SDMI
Save lives
Improve DRM
Research  usable information products
Pre-event preparedness to recovery efforts

7. Improving BCBSLA Practices
Problem with hierarchal mgt in a disaster
Top management is cut off
SDMI
Works with private sector on continuity plans
Communicative model to follow
LA BEOC advocates on behalf of private organizations to state officials
BCBSLA
Kanban Visualization Boards- Lanes & status
Expanding Preparedness

8. Disasters And Crisis Management Software
Chapter 2
Disasters And Crisis Management Software
Here in Louisiana we are no strangers to disasters, from hurricanes to oil spills, companies have to be prepared. The market is saturated with multiple ready to use software platforms are available for companies, large and small. From high priced to open source, there is always a solution for you as a company to assist with disaster management.

9. Disasters happen everyday…
Natural
Hurricanes
Earthquakes
Financial/Corporate
Fraud
Stock Market Crashes
Man-made
Oil Spills
Nuclear Meltdowns
Disasters come in all shapes and sizes, from natural, man-made and corporate/financial. They are inevitable, but they can be planned for to make the best of any situation. Now as I mentioned earlier, there are numerous options when it comes to platforms and programs available for helping to create disaster recovery and business continuity plans. One of the most widely used and well known would be Crisis Commander.

10. Crisis Commander focuses on 3 critical components of crisis management: Communication, Co-ordination and collaboration
In any business, especially large corporations, these three components can be difficult even in normal daily business operations, much less during a disaster. That’s where Crisis Commander steps in. By helping a company to develop plans on crisis management, they take the stressful unknowns away.
Touting themselves as one of the most comprehensive and least expensive platforms out there, they are leading the industry in crisis management planning.

11. Blue Cross Blue Shield
Utilizes teams of specialist to create and manage crisis planning
This can be costly and take very valuable time
Crisis Commander can create a comprehensive disaster recovery and business continuity plan for a fraction of the cost

12. Inside of a large corporation, communication can be one of the hardest business duties to excel at, even at Blue Cross Blue Shield. Add into that a disaster and communications can come to a complete standstill making it hard to implement plans as necessary. With Crisis Commander, that problem is erased. With blogs, task managers, even emergency notifications systems that allow for messages to be pushed via voice, text, or fax, those problems are all of the past.

13. Give credit where credit is do! Andres Calderon
Chapter 3
Give credit where credit is do!
Andres Calderon
Discuss value Andres brought to our group’s chapter 3

14. Discuss Process: Parishes -> State -> Federal

15. So you want to save lives!
Project Management
Disaster Recovery experience
Program Management
Communication
Strategic Business Development
Knowledge in crisis management software and systems:
• Learning Management System (LMS)
• Exercise Management System (EMS)
• Geographical Information Management System (GIS)
• Risk Management System
• Information Assurance (cyber security)
• Case Management System
• Donation Management System and Grant Management System
• Disaster Recovery Technologies
Discuss preferred skills for disaster management team.

16. So you want to be the boss!
There is a correlation between top management and analytics
Discuss Andres’ background in ISDS

17. What constitutes a disaster?
Chapter 4
Identification
What constitutes a disaster?

18. Disasters Disruption Significant Interference Evacuation/Relocation
Inability of employees/consumers
Stress beyond capacity

19. Main Disasters HURRICANES FIRES

20. Preparing and Responding
Planning
Flexibility
Communication
Informing actions that will be taken before, during, and after a disaster
Coordination
Working together

21. Disaster Management A completely different information system.
Central Command Centers
Shreveport
Only used for in the cases of disasters
Disaster Recovery