2. Module 6 The Decision Making Skills of a Manager Colegio de San Juan de Letran Management / Human Resource Area Time Frame: 9 th, 10 th & 11 th Week – 9 hours

3. 6 Colegio de San Juan de Letran Management / Human Resource Area The Decision Making Skills of a Manager

4. 6 Colegio de San Juan de Letran Management / Human Resource Area Module Outline: This module will discuss the following topics: The Decision Making Skills of a Manager 1.Introduction to Decision Making Skills of a Manager 2.Definition of Decision and Decision Making] 3.Steps in Decision Making Process 4.Common Problems and Critical Areas for Managers 5.Format and structure of a Written Case Analysis 6.Techniques and Pointers in Case Analysis

5. 6 Colegio de San Juan de Letran Management / Human Resource Area Objectives: At the end of this lesson students are expected to: The Decision Making Skills of a Manager 1.Outline the steps in the decision-making process 2.Explain why decision making is very important in organization 3.Explain the role that intuition plays in the decision making process. 4.Prepare a very good and reader friendly written case analysis.

6. 6 Colegio de San Juan de Letran Management / Human Resource Area Food for the BRAIN “Management in any form is prediction. We take a course of action with a prediction of the outcomes. Rational prediction requires theory and builds knowledge through systematic revision and extension of theory based on comparison of prediction with observation.” - Deming The Decision Making Skills of a Manager

7. 6 Colegio de San Juan de Letran Management / Human Resource Area Introduction This module will be divided into three parts. Each part will be discussed for a week. The first part will be devoted for the introduction to the process of business case analysis, its common problem and critical areas for managers. The second part will be for the format and structures of the written case analysis. While the third part will be for the actual written case analysis. Students will be given the actual case for them to evaluate and analyze The Decision Making Skills of a Manager

8. 6 Colegio de San Juan de Letran Management / Human Resource Area LOOK Ahead A Manager Makes Decisions Decision Making Activity: The Decision Making Skills of a Manager 1.What are the activities that you have done last week that requires 2 – 3 days or even weeks before deciding on them? WHY? 2.Name a problem that you have solved before. Then, write down the steps that you have followed in solving that particular problem.

9. 6 Colegio de San Juan de Letran Management / Human Resource Area What is a Decision? Lesson Contents The Decision Making Skills of a Manager Decision is a solution chosen from among alternatives. Decisions must be made when the supervisor is faced with a problem.

10. 6 Colegio de San Juan de Letran Management / Human Resource Area 4 Decision Making Process Lesson Contents The Decision Making Skills of a Manager Decision-making is a process of selecting one course of action from all the available alternatives to solve a problem. Since managers are continually confronted with opportunities and problems, they are supposed to constantly analyze the impact of different decisions that they have done and will be doing in the future for the entire organization.

11. 6 Colegio de San Juan de Letran Management / Human Resource Area Lesson Contents Type of Decisions 1.Programmed Decisions 2.Non-programmed decisions The Decision Making Skills of a Manager Steps in Decision-Making Process 1.Define the problem, 2.Identify decision criteria, 3.Develop alternatives, 4.Decide, 5.Implement the decision, and 6.Evaluate the decision.

12. 6 Colegio de San Juan de Letran Management / Human Resource Area 4 Schools of Thought on Decision Process Lesson Contents The Decision Making Skills of a Manager Analytical or systematic decision making is also called scientific decision making with a premise that problem solving can be reduced to a systematic selection process. Intuitive decision making is based on the belief that decision making is an art since problem solving is largely intuitive and unconscious.

13. 6 Colegio de San Juan de Letran Management / Human Resource Area Lesson Contents The Decision Making Skills of a Manager Two dimensions that defines the approach to decision making, namely: Way of thinking Tolerance for ambiguity Four Decision-Making Styles that defines a manager, namely: Directive Analytic Conceptual Behavioral

14. 6 Colegio de San Juan de Letran Management / Human Resource Area Lesson Contents The Decision Making Skills of a Manager Tools or Bases for Decision Making The quantitative tools have four commonly used techniques, namely: 1.Linnear Programming 2.Monte Claro 3.Probability Theory 4.Ga ming The nonquantitative tools have four nonquantitative bases for decision making, namely: 1.Intuition 2.Facts 3.Experiences 4.Opinions

15. 6 Colegio de San Juan de Letran Management / Human Resource Area Lesson Contents The Business Case Analysis The Decision Making Skills of a Manager FORMAT: 1.Summary of the Case (Executive Summary) 2.Statement of the Problems (Issue/s Identification) 3.Point of View 4.SWOT Analysis 5.Alternative Courses of Action 6.Recommendation 7.Answers to the questions asked after the case

16. 6 Colegio de San Juan de Letran Management / Human Resource Area Mental Flex 4 Connect the DOTS The Decision Making Skills of a Manager Rule: In connecting the dots, students are not allowed to lift their pen from the paper. Only four lines will be used.

17. 6 Colegio de San Juan de Letran Management / Human Resource Area Flash Review 4 Decision Decision is a process of choosing one course of action from all the available alternatives. Since managers are continually confronted with opportunities and problems, they are supposed to constantly analyze the impact of different decisions that they have done and will be doing in the future for the entire organization. The Decision Making Skills of a Manager

18. Assignment 6 Colegio de San Juan de Letran Management / Human Resource Area 4 Online Research/ Classroom Activity The students will be given research work about people who made unpopular decisions for the organizations, and yet, become the most celebrated in the history. Require them to present their work in the class for discussion. Other students will be assigned to ask questions about the presentation. The facilitator must guide the discussion so that students stick with the topic at hand, but also must give some degree of freedom to encourage creativity and imagination. The Decision Making Skills of a Manager

19. Looking Back (the final test) 6 Colegio de San Juan de Letran Management / Human Resource Area 4 Review Questions: (10 points each) (Answer the following questions in two to three paragraphs by citing examples based in real life situation. Write your answer in yellow paper.) 1.Assuming that you are a senior and a highly-sought- after manager in your organization and you are about to make a decision for the entire organization, would your decision be influenced by input from your subordinates, or would it be based solely on objective data – seniority, for example? Why? 2.Can you identify some of the disadvantages of allowing the group to share in the decisions? Some disadvantages? The Decision Making Skills of a Manager

20. Cases 6 Colegio de San Juan de Letran Management / Human Resource Area A based-on-reality cases reflect the major theme of this module-lesson and help students refine their decision-making skills. The facilitator is expected to guide his students through out the case analysis. Suggested Cases: a. Atari’s Turmoil ( Management by Jerry Kinard, Western Kentucky University) b. American Can Company ( Management by Jerry Kinard, Western Kentucky University) The Decision Making Skills of a Manager

21. End of Module 6 Thank You very much! Colegio de San Juan de Letran Management / Human Resource Area You finished it on time. Congratulations! 6 The Decision Making Skills of a Manager