1. ©Copyright Artificial Solutions 2015 Artificial Solutions & the Teneo Platform Making Technology Think September 2015

2. ©Copyright Artificial Solutions 2015 The NLI Opportunity ‘Inverts the IT paradigm’ – technology the understands you! The smart machine era (including contextually aware, intelligent personal assistants and smart advisors) will be the most disruptive in the history of IT 1 Natural Language technology market forecast to grow to $13.4 Billion by 2020 (CAGR: 18.4% 2015-20) 2 Global market for intelligent virtual assistant to reach $5.1 Billion by 2022 (CAGR: 31.8% 2015-22) 3 Natural Language Interaction (NLI) will be as critical to the business enterprise of 2020 as internet technology is today 1.http://www.gartner.com/newsroom/id/2603623http://www.gartner.com/newsroom/id/2603623 2.http://www.marketwatch.com/story/natural-language-processing-market-worth-134-billion-by-2020-2015-06-15http://www.marketwatch.com/story/natural-language-processing-market-worth-134-billion-by-2020-2015-06-15 3.http://softwaredev.itbusinessnet.com/article/Intelligent-Virtual-Assistant-Market-Expected-to-Reach-US-51-Billion-by-2022-Globally:-Transparency-Market-Research-4066620http://softwaredev.itbusinessnet.com/article/Intelligent-Virtual-Assistant-Market-Expected-to-Reach-US-51-Billion-by-2022-Globally:-Transparency-Market-Research-4066620 Natural Language Interaction (NLI) - a form of Artificial Intelligence that allows people to talk to applications & electronic devices in free-format, natural language

3. ©Copyright Artificial Solutions 2015 Business Critical Technology Rise of the digital employeeOnly the first step A platform covering every angleThat’s easy to useHears every conversation Questions never asked in isolation

4. ©Copyright Artificial Solutions 2015 The Natural Language Data Gold Mine Conversations reveal insight Interpreting millions delivers unique Voice of the Customer understanding Real time analysis offers actionable insight and implicit personalization Opportunity for new commercial models

5. ©Copyright Artificial Solutions 2015 Uniquely Positioned Multi award winning pioneer of NLI in the Enterprise Unrivalled 14 year commercial experience in 35 languages across 26 countries Unique corpus of natural language intelligence gathered from millions of human/machine conversations Developed patent protected technology

6. ©Copyright Artificial Solutions 2015 “Teneo is a unique platform that allows users to build complete, artificially intelligent natural language solutions that understand and act on what people are saying. “It packages up the end-to-end process of understanding requirements, building the solution and analyzing it - to provide quantifiable, data driven optimization and customer insight - in a single, unified solution”

7. ©Copyright Artificial Solutions 2015 Teneo Platform (NLI Development & Analytics)

8. ©Copyright Artificial Solutions 2015 Teneo Architecture

9. ©Copyright Artificial Solutions 2015 Strategic Differentiation Delivered by Teneo Rapidly Build, Deploy & Optimize Natural Language Solutions Speak the Customers’ Language Personalize the Customer Experience Deliver the next generation of speech enabled UX Understand the ‘Voice of the Customer’ Confidence of working with a proven platform Continue to Learn About Customers’ Thoughts

10. ©Copyright Artificial Solutions 2015 Next Gen Business Models Next Generation of Enterprise NLI International technology manufacturer 15m customer service queries annually Intelligent Digital Employee successfully resolves 41% of queries Delivered in just 12 weeks 95% positive feedback Partner Orientated Implementations Strong partner SI model Embedding NLI as part of a wider proposition around Customer Experience Management Value rapid development of intelligent, natural language based service Highly repeatable model Speech-enabled natural language interfaces for wearables, home automation, IoT, automotive, gaming, applications and more Natural Language Analytics & Understanding Voice of the Customer insight – Licencing & services Data-feed for big-data analysis Implicit personalization based advertising Client differentiation through actionable insight Speech Enabled, Natural Language UI

11. ©Copyright Artificial Solutions 2015 Key Features of Teneo Fully-integrated platform covering entire NLI-app development lifecycle Rapid development of sophisticated speech-UX & NLI-apps without need for specialists Multi-lingual, multi-platform, multi-channel, multi-modal NLI applications Easily manage, deploy & add multiple languages. Communicate using own terminology Real-time natural language understanding Implicit personalization to tailor responses Enhanced development through new machine learning capabilities Teneo to learn, predict and proactively recommend improvements Natural language analysis & insight ‘Train of thought’ analysis & voice of customer understanding Powerful integration & modularization capabilities Improve user experience - dynamically incorporate relevant knowledge from external data sources Graphical approach to building NLI apps Non-specialists can build sophisticated NLI-apps Data-driven implementation methodology Targeted & effective data-driven implementation

12. ©Copyright Artificial Solutions 2015 The Next Step in the Journey Patented Teneo Network of Knowledge delivers an army of specialist domain assistants with the knowledge for every occasion

13. ©Copyright Artificial Solutions 2015 Summary Teneo Platform is unique Clients own the natural language data Added value through “Big-data insight” Ongoing personalization of NLI solutions Cross platform, device & language support Provide brand differentiation Tremendous flexibility to engage

14. ©Copyright Artificial Solutions 2015 http://www.artificial- solutions.com/campaigns/teneo/artificial-solutions-teneo/ www.artificial-solutions.com www.nlinews.com Andy.peart@artificial-solutions.com @AndyPeart