1. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 DEFINING THE SUPERVISOR’S JOB

2. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458

3. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 EXHIBIT 1–2 Efficiency versus effectiveness.

4. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 EXHIBIT 1–3 Management functions.

5. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Supervisors can be called … Assistant manager Department head Head coach Team leader Shift leader/captain Foreman

6. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Traditional role Overseer Disciplinarian Enforcer of policy “Do as I say, not as I do” mentality

7. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Today’s role Trainer Adviser Mentor Facilitator Coach

8. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 More roles Key person Person in the middle Just another worker Behavioral specialist

9. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Why promote from within? Know the operation Understand the organization Know the employees Have prior experience on which to make decisions Employee motivator

10. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Why is supervising so difficult? Key communicator Unprepared for the reality Accountability Paperwork Stuck between operatives and managers Usually promoted from peer group Left out of the decision-making process Must have a much more personal relationship with employees

11. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Required competencies Technical Interpersonal Conceptual Political

12. SUPERVISION TODAY! 5/e The Ultimate Guide to Front-line Management Stephen P. Robbins and David A. DeCenzo ©2007 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 EXHIBIT 1–4 How competency demands vary at different levels of management.