1. Preparing for the future

2. Why are we here? Objectives  To give you an opportunity to shape the PS Review  To gather your initial thoughts about where we need to improve

3. Why are we here? Objectives  To give you an opportunity to shape the PS Review  To gather your initial thoughts about where we need to improve Agenda  Working together  Why are we here?  Why PSR? - the challenge facing us  What is PSR all about?  It’s your opportunity to reflect and influence the shape and nature of PSR – so have your say!  Where do we go next?

4. The Rules of Engagement…  This is a ‘safe environment’: (a) everyone’s views are welcome and are respected, (b) listening to each other is key and (c) constructive challenge is encouraged (without fear of recourse)  We can share differing views and where we can explore the issues we are dealing with  We should aim to interact and everyone is encouraged to participate  This meeting is only as good as the contribution(s) we are prepared to make  Will focus on working through challenges and fostering collaboration between ourselves  Let’s turn our mobiles off (and keep them off)

5. Why are we here?

7. The Emerging Environment International & national drivers Internal drivers  Austerity: significant cuts to BIS & HEFCE budget anticipated  Research concentration  Distinction and global brand: thematic research Q’s, Cornwall ‘offer’, a great place to study/work  Internationalisation  New ways of working, efficiencies & regulation  Continuing to be a market leader for the student experience  Supporting our academic colleagues (and supporting the academic voice)  Multidisciplinary themes (T&R)  Balancing STEMM vs. HASS  Partnership with GW4  Cornwall campuses success  Staff environment, inclusion and wellbeing Exeter’s vision for excellence A top 10 University £100m Research income by 2017 20,000 UG (home) by 2017/18

8. The Professional Services Review is about working with academic colleagues and students to enable Exeter to thrive & succeed What does this mean for us as Professional Services?  Having a shared vision and a plan to deliver it  Partnering effectively to deliver the colleges’ and Student Guild’s ambitions – helping the University rise further in the league tables  Doing the things that matter – stop/start/do more of what we do  Providing services in the right way in the right place  Investing in ourselves so that we have the right tools and skills  Having common values that we all believe in and enact  Being flexible and agile - able to continually evolve to meet the next challenge

9. We need to define the scope of this to focus our efforts… What’s in the review?  All levels of PS activity:  Strategy & operating model  Structures, policy, procedures, process  Staff skills and capabilities  Enablers – IT, Lean, physical location  Organisations  All PS services and colleges  FX+?  Interactions with external partners – GW4?  Locations  Streatham, St Lukes, Cornwall... and what else?

10. We need to define the scope of this to focus our efforts…... and what else? And what’s outside the review?  Things we cannot change eg things controlled by legislative requirements  Things we may not want to change What’s in the review?  All levels of PS activity:  Strategy & operating model  Structures, policy, procedures, process  Staff skills and capabilities  Enablers – IT, Lean, physical location  Organisations  All PS services and colleges  FX+?  Interactions with external partners – GW4?  Locations  Streatham, St Lukes, Cornwall... and what else?

11. “How far have we got the scope and objectives for this review right?” Now it’s over to you…

12. “What do you think we need to do to make this review successful?” And a further question…

13. “What will ensure that this review delivers enduring success and benefits to students and staff?” And one more…

14. “Where and how our service provision can be even stronger or more innovative?” OK, the last one…

15. Where do we go next?

16. We need to take some time to ensure that we do the right things… We are here Getting everyone on board “What are we trying to do?” Launch June Dec

17. We need to take some time to ensure that we do the right things… We are here Understand what the problem looks like “Show me the evidence” Understand Getting everyone on board “What are we trying to do?” Launch June Dec

18. We need to take some time to ensure that we do the right things… We are here Understand what the problem looks like “Show me the evidence” Identify the key areas that need to be improved “What really needs developing?” UnderstandListen Getting everyone on board “What are we trying to do?” Launch June Dec

19. We need to take some time to ensure that we do the right things… We are here Understand what the problem looks like “Show me the evidence” Identify the key areas that need to be improved “What really needs developing?” Build the plan “Where do we start?” UnderstandListenPlan and seek support Getting everyone on board “What are we trying to do?” Launch June Dec

20. This review is as much about how we do things as what – and here we need your help We need you to …  Shine and lead others through the growth curve  Embrace pan-university team work  Demonstrate a commitment to the student and staff experience  Be willing to flex your team structures/boundaries and service portfolio  Give more frequently than you will receive (in the short term)  Manage risk(s) to the highest level of professional competencies  Communicate well with your teams – make it a two way process  Listen and love the academic voice!

21. The review starts now… After this meeting we need you to start to engage your teams in the review Tell your team 3 things about today: 1.The PS review is about creating a Professional services team that can work effectively with academic colleagues to meet our future challenges 2.We are in a planning phase – nothing will happen until we are clear about what we need to do 3.This change is about our future and we will all be asked to play a part Gather their initial thoughts and feed these back to your Director or College Manager: 1.What questions do they have? 2.What opportunities for change do they see? 3.What worries them We would like to hear back from each college and service in a month’s time

22. Sarah Turvill video here

23. So now you get to eat your cream tea…and there’s one last piece of advice we need We would like you to:  Carry on your conversations upstairs with other colleagues  Give us your feedback on how today has gone  Volunteer yourself if you feel you have skills or relevant experiences we might need (or even if you’d just like to get involved and lead something)  Engage with the PSR website www.exeter.ac.uk/staff/psr www.exeter.ac.uk/staff/psr