2. Welcome to the Insider Exchange August 13, 2009

3. Welcome to Commercial University Ann Dillon Director, Professional Development Dave Rubenstein Director, Instruction & Evaluation David Birnbaum Senior Director, Learning Your guides on our campus tour

4. Goal: Develop and deliver training that has a measurable impact on your business. - Recruit and Retain - Increase transactions - Tool & System Adoption - Office Efficiencies

5. Conference Seminars Traditional Classroom Virtual Classes (Live Instructor) Webcasts (Live & Recorded Lectures) Self-paced (Web) BLENDED Multiple Learning Options…

6. Measure and tie training to business goals. -- Level-0: Attendance, Completions -- Level-1: Reaction. Like it? -- Level-2: Learning. Learn it? -- Level-3: Behavior. Utilize it? -- Level-4: Business. Production? (e.g. Sides, GCI, etc)

7. Access via cbcBlueprint.com / Learning

8. Training by role: – Principals & Managers – Experienced Brokers – Emerging Brokers (< 2 years) – Marketing Managers & Administrators

9. Click here for upcoming live training. Upcoming Live Training

10. Emerging Broker Training Program Unique in the industry For new commercial professionals Four month program Blended & Staged Live Web, Self-Paced Web, Live Classroom Accountability - Student Scorecard Extensive Fieldworkd

11. 1.Business Planning 2.Finding New Business 3.Uncovering Needs 4.Analyzing the Property / Tenant 5.Gaining Control – Presentation Skills 6.Personal & Property Marketing 7.Negotiate & Handling the Transaction 8.Identifying Repeat Business Opportunities Emerging Broker Training Program

12. Click here for Commercial University

13. Course Catalog and Links

14. Training by Role Principals & Managers Experienced Brokers Emerging Brokers (< 2 years) Marketing Managers & Administrators

15. Career Development Guides Principals & Managers Experienced Brokers Emerging Brokers (< 2 years) Marketing Managers & Administrators

16. Training Discounts CCIM Continuing Education Credits Mike Lipsey Franklin Covey Top Dogs

17. Online Training Element K Online Courses Lipsey Webinar Recordings Blueprint Webinar Replays GCC Videos

18. Recruiting Program Webinars Systems, Tools and Resources (STAR) – Transition Touch points Principals and Managers

19. STAR Orientation Custom Tool traignin CREST (Live monthly Webex sessions) CBC Tools (Short online videos under the “Tools” tab, posted with each Tool) Custom online Help for tools & systems: User Manuals, Quick Guides, Help systems 200+ On-Demand Self-paced training (Element-K) PowerPoint, Excel, Project Mgmt, etc Marketing Managers & Administrators

20. L Emerging Broker Training Program (EBT Mike Lipsey Webinars CCIM Training Discounts Commercial Concepts Collection (CCC) 200+ On-Demand Self-paced training (Element-K) Emerging Brokers

21. Mike Lipsey & Other Expert Webinars Live & Replays Conference Seminars CCIM, SIOR, IREM, BOMA, ICSC, et al Replays Commercial Concepts Collection (CCC) self-paced web Discounts CCIM Continuing Ed (CE) Franklin Covey Experienced Brokers

22. New Pilot Programs CBC Performance Teams Online Teams Coaching High Accountability Late 2009 Business Planning Series: Company Business Planning: Webinar Series Sept/October timeframe Associate Business Planning: Facilitated Online Program Oct/Nov timeframe

23. Using the Course Catalog Click here to Search by Keyword

24. To Enroll, select a course. To select a Course, click on the Title.

25. To Register Click the “Register” button.

26. “Registration Successful” A message in red will verify your course registration

27. “My Courses” Go to “My Courses to view Course List

28. Launch Online Course Launch Online Courses from “My Courses”

29. Launch Webex Live Session Launch Webex Live Session from “Instructor- Led Courses” tab under “My Courses”

30. The Library 1. Select Library from the top menu 2. Click “Online Resources” 3. Download a wealth of resources

31. Help Commercial University Helpdesk 1-866-237-0789 CBC Helpdesk 1-800-222-2162 (Option 2)

32. Questions & Closing