1. Sodexo Remote Sites Induction For Onshore Employees
Introductory Slide

2. Agenda WELCOME Introduction Mission and Our Ethical Principles
OVERVIEW OF SODEXO….
Who We Are
Our Values
Who’s Who Within the Organisation
WHAT SODEXO CAN OFFER YOU….
Our Commitments
Reasons for Joining Sodexo
Benefits
HEALTH & SAFETY CULTURE
TRAINING & DEVELOPMENT
WHAT SODEXO EXPECT FROM YOU
This is what we’ll cover today
The induction presentation is meant to act as an introduction to working on this site, for this client and for us at Sodexo. It will introduce you to what we value at this site and what our client and Sodexo value too.
We’ll go through who we are, what we value and will introduce you to the key people who will have an impact on your job here at Sodexo Remote Sites.
We’ll also cover the benefits of working here and why we’re a great company to work for.
Finally, we’ll introduce you to our Health and Safety Culture, what’s on offer from our Training and Development Team, and what we expect from you as a new employee.

3. Mission and Our Ethical Principles
Our mission is to….
improve the Quality of Daily Life of everyone we serve – employees in the workplace, patients in hospital, students at schools and universities, prisoners in correctional facilities, soldiers in their barracks, or in the field
contribute to the economic, social and environmental development of the communities, regions and countries where we operate
Our ethical principles…
loyalty
respect for people
transparency
business integrity
Read slide

4. About Sodexo Remote Sites
These are some of the changes in company name that we’ve been through in the past few years
You may recognise some of them or even see some of these old logos from time to time
The quality of service and our approach to business has always been the same though!

5. Sodexo History Read Slide
Sodexho was founded in 1966 by Pierre Bellon in Marseilles, France, building upon his family’s sixty years experience in ship handling. Its early work involved staff restaurants, schools and hospitals.
: Sodexho established activities in the Americans, Japan, South Africa and Russia, and reinforced its presence in the rest of Central Europe
1995: Sodexho became world market leader in food service thanks to alliances with Gardner Merchant in the UK and Partena in Sweden
2002: on 3rd April Sodexho shares are listed on the New York Stock Exchange
2006: Sodexho, turned 40 and transformed a small family business into a global market leader
2008: The group changes its name from Sodexho Alliance to “Sodexo”
Read Slide

6. About Sodexo Remote Sites.
Sodexo Remote Sites offers some forty services, from technical maintenance to recreation, medical care, waste removal and water treatment. We can operate internationally and specialise providing multi-services in harsh environments and difficult operating conditions. We also offer innovative solutions in terms of maintenance, management and security systems – for example, our Multi-Pass smart card system .
380,000 Employees worldwide
34,000 Operating sites
Operating in 80 countries
Sodexo Remote Sites Scotland – 45 offshore units, 8 onshore units
Read slide

7. Our Values
Spirit of progress Excellence in service means finding every opportunity for improvement going the extra mile, taking the initiative, looking for better ways of doing things in our daily routine. It means learning from our mistakes when they occur. In these ways we each make progress and the company as a whole succeeds.
Team spirit We believe strong teamwork is essential to deliver our service. Working together successfully means recognising our different qualities and skills. It depends on good communications, honesty and mutual respect, with everyone pulling together to achieve clear goals. 
Service spirit We are proud to provide service to others. We take care in getting to know our clients and customers. We listen to their needs and pay attention to detail. We make ourselves available and responsive, welcoming and efficient. What we say is what we do, we believe we must always keep our promises.
Read slide

8. Providing Quality Service
Our Service Culture is very important to Sodexo. It makes us what we are as a company today. Below are some of the areas in which you can provide quality service:
Safety
The client and
customer
experience
Service
delivery
First
impression
Read the paragraph at the top of the slide
The client and the customer are at the heart of everything we do
This means that your approach to: - Safety
- Giving the right first impression
- Doing your best to help our customers and clients
- Working to the standards we set at this site
- and delivering the best possible service
All improve the quality of daily life for all of our customers
Over the next few slides we’ll introduce you to some of the other people in our business that make this happen
Unit or site
standards
Helping clients
and customers

9. UK Divisional Director
Who’s Who at Sodexo
The Zone Team
Lindsay Tocher
Senior Vice President
Ed Morrow
Finance Manager
Ian Russell
UK Divisional Director
Read out names and job titles

10. Technical Services Director
Who’s Who at Sodexo
The UK Leadership Team
Mark Girling
Technical Services Director
Thomas Eriksson
UK Finance Manager
Read out names and job titles
Ruth Hepburn
HR Manager
Alison Wood
UK Sales Manager

11. Who’s Who at Sodexo Read out names and job titles Operations
Ian Spence
Senior Operations Manager
Sue McIver
Senior Operations Manager
Graham Taylor
Operations Manager
John Fraser
Operations Manager - Diamond
Read out names and job titles
Adrian Peacock
Operations Manager
Andy Bamford
Operations Manager
Rachel Watson
Operations Manager Onshore
Ali McEwan
Operations Manager

12. Who’s Who at Sodexo Read out names and job titles HR Neil Adam
Senior HR/Employment Law Advisor
TBA
HR Business Partner
Domenico D’ambruoso
Learning & Development Manager
TBA
HR Advisor
Read out names and job titles
Elaine Craigmyle
HR Advisor
Susan Thangaiah
HR and Logistics Officer
Ewelina Stanczuk
HR Administrator

13. Who’s Who at Sodexo Read out names and job titles IFM & Payroll
Lee Hart
Technical Services Manager (Onshore)
Jo Hunter
IFM Co-ordinator
Mark Alexander
Payroll Assistant
Malcolm Tait
Payroll Manager
Read out names and job titles
Keith Pirie
Technical Services Manager
(Offshore)
Carmen Fraser
Architectural Solutions Manager

14. Recruiting Welcoming Rewarding Living Growing “Committed to You”
We will inspire you
to join Sodexo.
Welcoming
You will be welcomed as a valued member of our team.
Rewarding
You will be recognized for living our values and for helping us grow.
Living
We will enable you to flourish with us.
These are our 5 key commitments to all staff
Read each section on the ellipse
Growing
We will work with you to make your growth our priority.

15. Benefits Voluntary Benefits Sodexo Countdown Save Cash - Not Points
Access to largest selection of Pre-purchase of stores’ own gift vouchers offering significant savings over face value
Sodexo Countdown gives you access to offers online
Telephone access to discounts
At point of sale by showing you membership card at participating merchants throughout the UK and over 20 countries worldwide
Refer to the Rewarding You brochure - these are some of the key benefits we offer people who work for us:
Today we’re going to cover the Sodexo COUNTDOWN card
Read bullet points
The card isn’t like a traditional loyalty card, but you can use it on line, or show it at the till or load it with money and use it in shops or outlets across the country. When you qualify for the card (after 3 months service) a detailed information pack will be sent to you explaining how it works for each different retailer.
There are also Thank You Cards, Long Service Awards and Why Don’t We suggestion schemes to help make working for us even better
The next slide describes some of these other benefits.
One of the world’s largest privilege shopping and service networks with over 75,000 outlets internationally offering savings between 5% and 50% to members. By teaming up with many of the high street’s biggest retailers, we offer an extensive range of benefits.

16. Annual Savings Illustration
Read through some of the example savings

17. Travel Club Launched
To further develop our Employee Value Proposition, the Travel Club has been launched with all employees of Sodexo Remotes Sites now entitled to extremely competitive rates on:
Flights – international and domestic
Hotel accommodation – at home and abroad
Package holidays
Tailored holidays
Eurostar (train travel in Europe)
Car hire – in the UK, and overseas
Up to 15% off all travel insurance
5% off Tours (offered by preferred suppliers)
Read slide

18. New Employee Suggestion Scheme Launched
New, “Why Don’t We…” cards launched to increase our recognition efforts…anyone going the extra mile is recognised with this spot award, sent the card to their home address and points uploaded to their online account. The reasons for their recognition are posted onto …
Read slide

19. Thank You Cards
New staff thank you cards launched to increase our recognition efforts…initial feedback is very positive with some excellent feedback and ideas being generated across the business…
Read slide

20. Recognition & Reward Legal Access
As part of our ongoing commitment to our employee engagement in Sodexo, we have decided to roll out Aberdein Considine & Company’s ‘Legal Access’ Scheme to all employees
Legal Access’ is a staff discount scheme, which we hope will be of genuine and significant benefit to our employees and their families
It offers a 15% discount in property, legal and financial services offered by the firm. The scheme also extends to members of our employees immediate family and they too will receive the full benefits available
Each employee is entitled to a free will
Read slide

21. THE EMPLOYEE ASSISTANCE PROGRAMME (EAP)
Provides information, advice and counselling
Independent
Confidential
Free
An opportunity for personal development
The Employee Assistance Programme is another benefit that you can access. The service provides counselling, information and advice on a range of subjects and is completely free and confidential.
The next few slides explain how it works
Hand out the PPC (Positive People Company) leaflet

22. THE EMPLOYEE ASSISTANCE PROGRAMME (EAP)
When might you use the EAP?
Anytime
How do you access the EAP?
Phone or online
The services available
General information (divorce, property, maternity leave, holiday problems etc)
Child/dependent care enquiries (housing options, behavioural concerns, surviving teenagers, schooling & education choices etc)
Legal enquiries (wills, powers of attorney, council tax, matrimonial etc)
Financial enquiries (pensions, mortgage advice, investment advice, loan etc)
Debt advice (bailiffs, credit rating, budgeting, bankruptcy etc)
Read slide

23. PPC Online PPC = Positive People Company (the provider of the service)
PPC is a programme under EAP
Member-only website at
Areas:
Health and Well-being (e.g. nutrition, Stress etc)
Personal Support (e.g. relationships etc)
Work-Life (e.g. Change, retirement etc)
Information, advice and fact-sheets
Useful links to other sites
Your confidentiality is assured, counsellors are bound by a strict code of ethics
Your employer will not be informed
Username: Sodexo P/W: Remote
PPC = Positive People Company (the provider of the service)
EAP = Employee Assistance Programme – the name for the range of services available
The confidential helping or website will provide information on subjects ranging from debt advice and childcare assistance, to legal advice and benefits.
Read bullet points

24. Health & Safety
Health, Hygiene and Safety
All employees should be clean and presentable at all times in the interests of hygiene and personal safety. Employees must co-operate with all safety procedures for both Company and Client. When required, protective clothing must be worn and employees will utilise all guards or other equipment provided for their safety. Hygiene standards must be maintained and at the request of the management employees will submit to medical examinations.
You will receive an Health & Safety induction and be required to sit Health and Safety and Food Hygiene exams annually.
In this way, your knowledge and skills will be kept up to date.
This slide explains our commitments to Health and Safety and describes your forthcoming Health & Safety Induction which will take place over the next 2 weeks.
Read slide

25. Health & Safety – HSEQ Strategy
The HSEQ strategy is updated every year to help us focus on the things that will help us work more safely
This is widely publicised and will be available to everyone

26. Health & Safety - New Incident Awareness Sharing Format
New system initiated to provide more detailed information on safety incidents including pictures
This is sent out to all sites shortly after the incident to improve shared learning and avoid recurrence at all units and to ensure timely shared learning

27. Training and Development
GREAT! box
This is a training kit for team member development. Inside the GREAT! Box you will find inner wallets that contain information and activity cards that can be used to train front line team members in line with key areas of our work.
The GREAT! Box health and safety induction covers 16 essential areas that need to be completed in your first two weeks.
Managers and team members can also discuss which other cards need to be completed depending on the needs of the team.
Training Plan
Each quarter training plans are forwarded to all sites. Currently there are 10 training courses available
Appraisal
Make the GREAT! box available for the new start to see.
Read the slide

28. What Sodexo Expect From You
We encourage you to enjoy your work and the experience of
working with each other in a team, however we will not
tolerate:
Pranks and practical jokes:
can result in the those targeted feeling intimidated and humiliated,
may present unacceptable risks to the health and safety of all parties involved, and
will expose the Company to several serious risks.
Harassment and Bullying:
“Harassment is any unwanted physical, verbal or non-verbal conduct which has the purpose or effect of diminishing an employee’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment”
We will now watch the Dignity at Work film….
Read slide
Either watch the DVD (5 mins)
Or click on the Dignity at work image on screen
Or access the HR website directly at
Click on the ‘Dignity at Work’ option

29. Click on the logo to access the company handbook…