1. Requesting in the Catalogue : from carbon paper to online service Lynne Billington Systems Librarian State Library of New South Wales

3. carbon paper!

4. hand writing!

5. Requesting in the Catalogue Already had 182,155 patron records Had some loan rules for public libraries Circulation mostly done outside Millennium using carbon paper, pens and an ink stamp Requesting available items from closed stack or offsite storage for delivery to the reading rooms

10. Requesting in the Catalogue NEW AND IMPROVED Loan rules, loan rule determiners ITYPES Location codes Locations served Hold pickup table, Library priority table Web graphics, options, login forms Print template hold slip Statistics!!!!

11. Requesting in the Catalogue SOME ISSUES Training in Millennium circulation Business process transformation Data clean up Print templates – sent to Software Engineering Stage two – serials, big collections and other messy things

13. Lynne Billington State Library of New South Wales lbillington@sl.nsw.gov.au (02) 9273 1667