1. GLOCO – Integrated Corporate Portal Part 3 – Implementation Plan Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Teaching Assistants: Zoya Kinstler Basem Neseim Valar Jayaprakash ISMT E-200 Trends in Enterprise Information Systems

2. GLOCO’s acquisition of three other companies has resulted in an IT infrastructure that is maintaining four independent systems. There are duplicate applications and services. Employees currently must access multiple portals to perform their work. GLOCO needs to provide a single access point to reduce costs and improve employee productivity. The CIO requested an infrastructure improvement project RFP to address this issue. 2 Problem Statement

3. Scope 3 ISMT E-200 Trends in Enterprise Information Systems The implementation of the portal will include the following elements:  The design and configuration to support each of GLOCOs major divisions  The portalization of GLOCO’s Travel Search application  The implementation of the Oracle WebCenter Suite email client and set up for all GLOCO users  Configuration of WebCenter Services  Configuration of WebCenter Spaces  The portalization of all GLOCO common and unique applications  The portalization of GLOCO’s Order Management System  End user training materials designed for the end user community.

4. Scope (cont.) 4 ISMT E-200 Trends in Enterprise Information Systems This project will not include:  In-depth technical training for developers or support staff for Oracle WebCenter Suite 11g  Training can be obtained from Oracle University.)  The Purchase or installation of servers, load balancers, operating systems and miscellaneous associated software and hardware  Migration of databases from remote sites to GLOCO corporate headquarters  Support after the warranty period  Changes to applications that will be incorporated into the portal

5. Training 5 ISMT E-200 Trends in Enterprise Information Systems  Training - online  Adobe Captivate 5 - create WebCenter Suite demonstration modules  Modules will cover many topics  Modules available online a month prior to cutover  A help desk will be established when the modules are made  Emails will keep employees informed of training and timeline for implementation  Initial overview training - conducted onsite for programmers at corporate headquarters.

6. Training (cont.) 6 ISMT E-200 Trends in Enterprise Information Systems A2TI recommends the following courses for administrators:  Oracle WebLogic Server 11g Administration Essentials  Oracle Directory Services 11g Essential Concepts (online)  Oracle WebCenter Spaces 11g Build E2.0 Portals and Communities and Oracle WebCenter Spaces 11g Administration Recommended courses for developers are:  Oracle WebCenter 11g Introduction to Portal Applications  Introduction to Custom Applications  Build E2.0 Portals and Communities

7. Stakeholders 7 ISMT E-200 Trends in Enterprise Information Systems Project Manager Technical Lead Manager Development Lead Training LeadSupport Lead Project Sponsor WebCenter InstallationIRAIIA TrainingACCRII Portal DevelopmentACRICI DeploymentARCICI SupportICCIRI WarrantyICCIRI RACI (Responsible Accountable Consulted Informed) Deployment

8. Operational Considerations 8 ISMT E-200 Trends in Enterprise Information Systems Support is the responsibility of the GLOCO IT Operations department Development support remains with the existing development teams Enhancement requests and bugs are submitted to the GLOCO internal ticketing system Emergency enhancements/fixes will be prioritized by the parties involved Tickets are opened either by going online or by sending an email to itoperations-requests@gloco.com

9. Deployment 9 ISMT E-200 Trends in Enterprise Information Systems

10. Risk and Mitigation 10 ISMT E-200 Trends in Enterprise Information Systems Risk 1:  The owners of legacy applications may have a difficult time accepting the perceived loss of their applications Mitigation 1:  The applications need to be manage by the same group that managed them before. A service level agreement should be signed between the application owners and GLOCO corporate. Risk 2  Managing change is a crucial part of any transition Mitigation 2  User buy-in more efficient and quicker

11. Risk and Mitigation (cont.) 11 ISMT E-200 Trends in Enterprise Information Systems Risk 3:  Delay in the response from the applications via WebCenter Mitigation 3:  Moving applications and databases into corporate datacenter  Use ajax Risk 4:  Security will become a more serious issue when there are multiple applications that are being ported Mitigation 4:  WebCenter’s robust security model will help

12. Success Metrics 12 ISMT E-200 Trends in Enterprise Information Systems  The introduction of the portal will provide measurable benefits to GLOCO.  Success criteria will be measured by using Oracle WebCenter Analytics.  The Analytics tool allows administrators to create usage reports for any custom application or portal.  The analytics will help administrators determine usage by numerous factors including application and page, content, Group Spaces. Success:  Applications will see a 100% adoption rate in the first year if they remove all other access to their applications. Measurement:  WebCenter Analytics enable us to determine portal adoption, application use, and collaboration rates by tracking user visits to each page.

13. Success Metrics (cont.) 13 ISMT E-200 Trends in Enterprise Information Systems Success:  Support cost will decrease by 60% after the first year Measurement:  The cost to maintain an application will be measured by determining the number of applications being supported one year after implementation and the total support costs before and after implementation.