1. Special Workshop – How it fits in the Latvian / Soviet system! Make more Profit ? The best way to manage your organization Getting to root cause ! Get new business from new customers Keep old business from old customers Have less rework & waste in your office or shop Stop customers from changing their mind Have happier employees Have happier customers Go home with a smile on your face Enjoy your weekends 1 Special Workshop – make it happen in the local system! Copyright (c) 1997, 2000, Michael Arthur Johnson

2. Special Workshop – How it fits in the Latvian / Soviet system! Does this? The best way to manage your organization or company Getting to root cause ! Sound interesting ? Give you a cold chill ? Tickle your fancy ? Excite your entrepreneurial spirit ? Make your accountant happier ? 2 Copyright (c) 1997, 2000, Michael Arthur Johnson Special Workshop – make it happen in the local system!

3. Special Workshop – How it fits in the Latvian / Soviet system! Want to learn how? The best way to manage your organization or company Getting to root cause ! Hear Mike Johnson, a noted consultant share his 30+ years of business success and experiences Use the teachings of Dr. W. Edwards Deming to create a business system free of complexities Understand the importance of planning; expectations; procedures and training 3 Copyright (c) 1997, 2000, Michael Arthur Johnson Special Workshop – make it happen in the local system!

4. Special Workshop – How it fits in the Latvian / Soviet system! Where - when? The best way to manage your organization or company Getting to root cause ! WhenReserve your spot today! PlaceBrivibas 19 Patricia Business Center CallPatricia LTD – Riga Latvia Telephone 371- 923-8267 FAX 371- 728-4868 Email mjohnson@redbead.com 4 Copyright (c) 1997, 2000, Michael Arthur Johnson Special Workshop – make it happen in the local system!