1. OFFICE OF THE MANAGING DIRECTOR 2004 Accomplishments

2. Linking Strategic Vision and Goals to Daily Activities STRATEGIC PLAN MULTI-YEAR OUTCOME INDICATORS ANNUAL OUTPUTS

3. Performance Management Leads to Consumer Satisfaction Performance-based budgeting integrates long- term vision with annual resource allocations Tying performance appraisals to the Strategic Plan emphasizes vision-oriented action Linking IT resources to long-term vision reinforces goal accomplishment

4. Modernize The FCC: Not Achieved Achieved 11 1 1 Number of Goals Achieved Increase Agency Achievement of Strategic Goals Become More Credible By Doing What We Say We’ll Do

5. Reduce Time to Completion FY04 FY03 182 Items Released 166 Items Released 15 31 10 28 Days Adoption to Release Circulation to Adoption Modernize The FCC: 180 Items Released 12 42 FY02 Average Time Required to Complete Rulemakings Become More Dependable by Releasing Rules in a Timely Manner

6. 25% 50% 75% 100% 95% Agency Goal Percentage of Tracked Actions Completed within their stated Goals Increase Efficiency Modernize The FCC: 96% 98% 97% FY02 FY03 FY04 Actions Disposed Of Within Goal Become a Better Steward of Public Resources

7. Modernize The FCC: 92% E-Filed 92% E-Filed 95% E-Filed 95% E-Filed 92% E-Filed 92% E-Filed 572,531 48,696 545,676 520,333 30,162 46,642 Filed Manually Filed Electronically Increase Efficiency FY 04 Percentage of Actions Filed Electronically Become an Easier Place to Do Business

8. Appropriate Staff Mix Modernize The FCC: Workforce Planning Report Voluntary Early Retirement Authority (VERA) Have Staff Who Can Handle the Issues Expertly

9. Excellent Staff Development Individual development plans for all employees FCC University expansion continues Expanded in-house training program Modernize The FCC: Have Staff Who Are Responsive to Stakeholders

10. 275%+ Increase in Training Modernize The FCC: 5,000 6,000 7,000 8,000 4,000 3,000 2,000 1,000 FY 01 FY 02 FY 03 FY 04 1,559 3,482 4,900 7,281 Staff Participation in Training Activities

11. FY 2005 Initiatives Expand the Use of Web-based, Collaborative Technologies Revamp existing processes in order to make decisions faster and more efficiently Move toward the staff we need for the future by developing a Human Capital Strategic Plan Implement a Learning Management System that allows us to better manage employee training activities Continue progress toward the Strategic Goal of Modernizing the FCC