1. Continuation Training Record Keeping Meet the challenges of Ilka Wolf, Marketing & Sales

2. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Continuation Training Human Factors Training Relevant Technology Procedures

3. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Authority Requirements Who:Certifying Staff, Category B1 and B2 Support Staff … and all others When:Every 2 years Duration: Sufficient Syllabus: Depends Content:Individual

4. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Record Keeping: EASA Requirements AMC 145.A.35 (e): List all staff and when training will take place, its elements (…) and that it was carried out (…) (j/1): Records must contain a minimum of information, e.g. personal and qualification data (j/3): It must be ensured that records cannot be altered in an unauthorised manner (…) (l): Certifying staff shall produce their authorisation to any authorised person within 24 hours

5. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Non-Compliance - Consequences Individuals must “recertify” their qualification Operation is subject to additional rules and regulatory oversight – please the authority! EASA certification can be withdrawn Lose contracts and customers

6. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Record Keeping Compliance: What are the business problems to be solved? 1.Expiry Dates of every authorization in connection with employees needs to be tracked 2.Multiple methods for tracking expiration of a technician’s currency 3.Any complexity of continuation training syllabus 4.No clear assignment of responsibilities 5.Communication challenge

7. Meet the Challenges of Continuation Training Record Keeping WATS 2009 How can software with automation functionalities improve and facilitate the Training Record Keeping Process? Standard Method for monitoring employee qualifications / Have all information in one database Quick access to records for everyone. Clear data structure and transparency. Automated Workflows – Service Bulletin Workflow (with confirmation that info has been read) – Authorization Renewal Workflow / Compliance Cycle

8. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Authorization/ Qualification Recurrent / Continuation Training Compliance Monitoring Reporting/ Currency Queue Renewal Workflow Update License / Qualification Signoff / Approval Automated Currency / Expiry Date Updates Setup / Rules Compliance Cycle Data Flow and Rule Setup

9. Meet the Challenges of Continuation Training Record Keeping WATS 2009 For what do we need the workflow? Notifying employees in advance. Centralizing the ‘open’ renewal items. Automate the extension of expiry dates. Define workflow steps according to your business process. Compliance Cycle Renewal Workflow (1)

10. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Compliance Cycle Renewal Workflow Example (2) 3. Engineer is notified by system X Days prior to expiry… QA gets request Manager gets renewal request Authorization extended Sends renewal request Organizes Training, correspondence with authority – Approves (or rejects) renewal Endorses request 1. 2.4.

11. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Engineers get e-mail alerts from the system. They can logon to their Web Account and monitor their authorizations: Compliance Cycle Renewal Workflow Example (3)

12. Meet the Challenges of Continuation Training Record Keeping WATS 2009 The MQA’s and Managers see the ‘open’ licenses for multiple Engineers: When approving the renewal, the expiry date is updated by the system for the previously defined period (e.g. 2 years). Compliance Cycle Renewal Workflow Example (4)

13. Meet the Challenges of Continuation Training Record Keeping WATS 2009 Thank you!