1. Fane Ltd Eileen Stemp Mike Green LOCOG First Aid Presentation

2. Challenges in Project Delivery Logistics /Booking Making referral/ booking process easily accessible Managing numbers and courses Management Information around attendance Fitting Training in/around LOCOG work requirements and deadlines Candidates with additional support needs Disability Language/Culture Lack of confidence/reluctance to participate Quality/Consistency LOCOG messages/ ethos Training delivery Utilising stakeholder feedback Resource updating Staffing ratios

3. Logistics Flexible start times to minimise ‘rush hour’ impact FAWs in 3 day blocks or 1 day per week Certificates/ID cards issued within 7 days A mix of scheduled courses and ‘bookable days’ Courses on weekends PDF Certificates could be made available next working day

4. Bookings Secure 24/7 online booking Automated confirmation & reminders Reports & updates for LOCOG & Venue Managers Monitors take-up of places Booking also available via email & phone Live updates on current bookings Flags up need for additional support Live Online booking Offline Demo

5. Candidates with support needs Open to all Bespoke Resources 1-2-1 support available Relaxed environment Variety of Assessment Options All course attendees receive a certificate for what they have achieved Adapted to a range of learning styles ‘Trainer was excellent and made the whole learning process easy and fun’ ‘Trainer was brilliant, put me at ease, I was comfortable &relaxed and thoroughly enjoyed the course’ ‘ Very entertaining & down to earth which made it easier to learn’ ‘The pace was super, the time flew by, best course I have attended in a long time! ‘Trainers were motivated and inspiring, with contagious enthusiasm’ I've learnt a lot in one day. Brilliant and interesting teacher" " Very good. Teaching good. Knowledge very sharp" " Both tutors were very nice and approachable. They made the course very interesting and fun at the same time"

6. Quality/Consistency LOCOG Induction Regular observations Feedback sought from all stakeholders Quick turnaround on any required changes Resource updates as required Trainer ‘training’ and support Sufficient staff to ensure smooth delivery PDF certificates could be emailed ‘ The course continues to be of good quality with clear learning outcomes. From your submission and annual review it is clear that you have listened to course feedback and changed the assessment to re-balance the practical and learning content of the one day course. We also note that you are using and teaching with the latest technology, which shows good practice’ –College of Occupational Therapists Annual Review of M/H training Jan 2011 ‘Training Provision was excellent’ HSE Post Approval Monitoring Visit October 2011 Working Links Outstanding Achievement Award Oct 2009- Course Design/Delivery and Learner Support Newcastle City Council Compliance Training ITT Evaluation Result Scored 96% on Quality & Finance- March 2010

7. Project plan

8. Commercial Offer EFAAEDFAW Total Cost ExpenditureEFAAEDFAW Number of courses10020 140 Hourly rate£35 Cost per course7003501,900 Hours6322 Total costs70,0007,00038,000 £115,000 Subtotal£210£105£770 Cost per delegate£58.33£29.17£158.33 certs /books/cons£14.00£7.00£16.00 Travel/sub/expenses£150£75£450 Courses per week411 total costs per course£558£296£1,436 Cost per week£2,916.67£291.67£1,583.33 surplus per course£142£54£464 Total£4,791.67 surplus total£14,214£1,071£9,283£23,399 total per monthper day per course Capital Items profit per day£118£9£77 Management Costs£20,000£3,333.33£166.67£142.86£1,170 Total PPD£205 % profit20.35% Link to source file