1. SERC PD November 19, 2004

2. Key Performance Indicators Are quantifiable measurements Are quantifiable measurements Reflect the critical success factors Reflect the critical success factors Define and measure progress towards goals Define and measure progress towards goals Reh, J. http://management.about.comhttp://management.about.com

3. Key Performance Indicators Example High school attendance and graduation rates: High school attendance and graduation rates: We will measure progress toward our goal of continually improving attendance and graduation rates, particularly in high-poverty schools and among students with disabilities and others at risk of failure. We will measure progress toward our goal of continually improving attendance and graduation rates, particularly in high-poverty schools and among students with disabilities and others at risk of failure. Improving our data and information systems. www.ed.govwww.ed.gov

4. Key Performance Indicators Example Aligned Assessments: Aligned Assessments: We will measure progress toward our goal that, by 2001, all states will have assessment aligned to challenging content and performance standards for two or more core subjects. We will measure progress toward our goal that, by 2001, all states will have assessment aligned to challenging content and performance standards for two or more core subjects. Improving our data and information systems. www.ed.govwww.ed.gov

5. Key Performance Indicators Example Achievement Tests: Achievement Tests: We will measure progress toward our goal of having increasing percentage of all students meet or exceed basic, proficient, and advanced performance levels in National and state assessments of reading, math, and other core subjects. We will measure progress toward our goal of having increasing percentage of all students meet or exceed basic, proficient, and advanced performance levels in National and state assessments of reading, math, and other core subjects. Improving our data and information systems. www.ed.govwww.ed.gov

6. Benchmarks Is a process of determining Is a process of determining Who is the very “best” Who is the very “best” What is the standard What is the standard What do we do to get to the standard What do we do to get to the standard Reh, J. http://management.about.comhttp://management.about.com

7. Benchmarks Example Regular Class Placement: Regular Class Placement: By December 2005, 40% of the students with ID will be in regular class placement. By December 2005, 40% of the students with ID will be in regular class placement. By December 2007, 80% of the students with ID will be in regular class placement. By December 2007, 80% of the students with ID will be in regular class placement. EAP

8. Benchmarks Example Home School: Home School: By December 2005, 90% of the students with ID will be educated in their home school. By December 2005, 90% of the students with ID will be educated in their home school. EAP

9. Critical Success Factors Are characteristics, conditions, or variable Are characteristics, conditions, or variable Have a significant impact on the success Have a significant impact on the success Limited number of areas Limited number of areas “Must go right” for a business to flourish “Must go right” for a business to flourish Leidecker, J. K. & Bruno, A. V. (1984). Identifying and using critical success factors. Long Range Planning. 23-32.

10. Critical Success Factors Environmental Analysis Environmental Analysis Identify economic, political, and social factors Identify economic, political, and social factors Analysis of Industry Structure Analysis of Industry Structure Identify the framework of the industry and the interrelationships between components Identify the framework of the industry and the interrelationships between components Industry/Business Experts Industry/Business Experts Input from people who have an excellent working knowledge of the industry Input from people who have an excellent working knowledge of the industry Leidecker, J. K. & Bruno, A. V. (1984). Identifying and using critical success factors. Long Range Planning. 23-32.

11. Critical Success Factors Analysis of Competition Analysis of Competition Identify the competitive environment Identify the competitive environment Analysis of Dominant Firm in the Industry Analysis of Dominant Firm in the Industry Identify the leading firm Identify the leading firm Company Assessment Company Assessment Identify internal strengths and weaknesses Identify internal strengths and weaknesses Leidecker, J. K. & Bruno, A. V. (1984). Identifying and using critical success factors. Long Range Planning. 23-32.

12. Critical Success Factors Temporal/Intuitive Factors Temporal/Intuitive Factors Uses the insights of individuals who know the firm well Uses the insights of individuals who know the firm well Profit Impact of Market Strategy Profit Impact of Market Strategy Uses empirically based analysis of profit Uses empirically based analysis of profit Leidecker, J. K. & Bruno, A. V. (1984). Identifying and using critical success factors. Long Range Planning. 23-32.

13. Philosophy 1. A belief (or system of beliefs) accepted as authoritative by some group or school 2. The rational investigation of questions about existence and knowledge and ethics 3. Any personal belief about how to live or how to deal with a situation SourceSource: WordNet ® 2.0, © 2003 Princeton University Published by Houghton Mifflin Company. Source

14. Core Values Essential and enduring tents Essential and enduring tents Timeless guiding principles Timeless guiding principles Collins, J. C. & Porras, J. I. (1996). Building your company’s vision. Harvard Business Review. 65-77.

15. Policy 1. A plan or course of action, as of a government, political party, or business, intended to influence and determine decisions, actions, and other matters 2. A course of action, guiding principle, or procedure considered expedient, prudent, or advantageous 3. Prudence, shrewdness, or sagacity in practical matters. SourceSource: The American Heritage® Dictionary of the English Language, Fourth Edition Copyright © 2000 by Houghton Mifflin Company. Source

16. Structure “An entity made of individual elements that have an impact upon one another by their relationships they form” p. 25 “An entity made of individual elements that have an impact upon one another by their relationships they form” p. 25 Identify Identify Elements Elements Relationship between elements Relationship between elements Fritz, R. (1999). Path of least resistance for managers: Designing organizations to succeed. San Francisco: Berrett-Koehler.

17. Infrastructure 1. An underlying base or foundation especially for an organization or system. 2. The basic facilities, services, and installations needed for the functioning of a community or society. SourceSource: The American Heritage® Dictionary of the English Language, Fourth Edition Copyright © 2000 by Houghton Mifflin Company. Source

18. Practice 1. a customary way of operation or behavior; 2. systematic training by multiple repetitions; 3. translating an idea into action; 4. the exercise of a profession; 5. knowledge of how something is usually done. SourceSource: WordNet ® 2.0, © 2003 Princeton University Source