2. STATE OF ARIZONA DEPARTMENT OF ADMINISTRATION INFORMATION SERVICES DIVISION May 2008 Patrick.Quain@azdoa.gov Assistant Director and CIO Patrick.Quain@azdoa.gov

3. 2 Providing Data Processing Services to the State of Arizona for over 35 years Information About ADOA Data Center –Web Portal Hosting – Arizona@YourService –140 Arizona State Agencies, Boards and Commissions supported –107 Websites' supported –308 Applications supported –2,000 Change/Problem Tickets Monthly –60,000 Customers in Arizona and Hawaii –80,000,000 Transactions processed Monthly

4. 3 Presenting Server Consolidation and Integration Facility Initiative

5. 4 SCIFI Steering the State of Arizona to provide effective and efficient IT support services. The SCIFI initiative will Support ISO Standards and Information Technology Infrastructure Library (ITIL) Best Practices. The SCIFI initiative will Support ISO Standards and Information Technology Infrastructure Library (ITIL) Best Practices.

6. 5 SCIFI Menu of Services Offered to Customers: –Managed Server Support (Administration) –Basic Server Support (Backup Support) –Server Hoteling – (Your IT our Space) –Virtualization through: Virtual Tape Virtual Disk Virtual Machines

7. 6 SCIFI Menu of Services cont’d: –Help Desk Support and Ticket management –Monitoring and Notifications 7/24 –Network Communications Support –Project Management –Backup Tape Support –Information Security Support –Disaster Recover to Remote Location

8. 7 SCIFI Joined the ADOA data center in 2007: –Arizona At Your Service Web Portal (70 Agencies) –Department of Financial Institutions –Early Childhood Dev. Health Board –Maricopa Association of Governments –Department of Health Services (SIREN) –Registrar of Contractors –AHCCCS Servers –Land Department –Post Conviction –Mine Inspector

9. 8 SCIFI 2008 Pending 14 State Agencies, Boards and Commissions are consolidating servers into the ADOA Data Center

10. 9 (Second Floor) Server Room Room for 1,000 Servers

11. 10 (Third Floor) Server Room Room for 1,000 Servers

12. 11 SCIFI Long-term goal of SCIFI is to provide fail- over disaster recovery capability to state agencies for mission critical applications. By the efficiencies achieved through SCIFI further efficiencies can be achieved through the economies of scale for disaster recovery.

13. 12 (Tucson) Backup Server Room located on Magnet II Network Room for 200 Servers HRIS Personnel Payroll Fail-Over Server – Pending Other Agency Servers are Active at this site.

14. 13 Server Consolidation and Integration Facility Initiative Supporting Arizona Initiative to be a more efficient State SCIFI

15. 14 Q and A Patrick.Quain@azdoa.gov Arizona Department of Administration Assistant Director and CIO