1. ©2000 JMIT Systems Programming Support Services for OS/390 & zOS John Miller Information Technology info@jmit.com http://www.jmit.com/ (714) 563-1513

2. ©2000 JMIT Introduction OS/390 Systems Programming Support Services are offered as an alternative to retaining one or more full-time OS/390 systems programmers. Ongoing system maintenance and support are provided for one reasonable monthly fee that is fixed in cost, and considerably less than the cost of a full-time systems programmer. This offering provides the client with senior level expertise at a junior level cost.

3. ©2000 JMIT Why purchase a Support Services Contract? Insufficient staff resources, or the current staff does not have the skills required to perform the needed OS/390 systems programming work; Plans to migrate away from OS/390 to another platform, and management prefers to avoid hiring a permanent OS/390 systems programmer; Difficulty in hiring and retaining skilled permanent OS/390 systems programmers; Temporary systems programming support is needed while conducting a recruitment for a permanent position or positions. Management wants to avoid some of the cost of a highly paid systems programmer.

4. ©2000 JMIT Support Services Maintenance Contract: How it Works We essentially function as your OS/390 / zOS systems programmer, or as an adjunct to your existing staff. Experienced OS/390 Systems Programmers will work on your system, respond to system problems, answer questions, and help your operators and applications programmers fix problems. Pay for services only as long as needed. When the need for mainframe systems programming services goes away, so does the systems programming cost. Support is provided according to your specifications, whether during business hours only, or 24 hours a day 7 days per week. Full-time staff are freed up for long-term, strategic purposes. Operating system upgrades can be included in the contract, or charged separately.

5. ©2000 JMIT Maintenance Strategy Support is provided remotely whenever possible. Remote support tools and techniques developed and proven by JMIT make remote support a viable option. In many cases remote response time is quicker than on- site support. On-Site response is made when required. A minimum of changes are made to the mainframe system; this generally enhances system stability. A primary systems programmer provides support to the client. Backup systems programmers are available to assist for contingencies.

6. ©2000 JMIT Remote Support Access Connectivity OS/390 Server Coax connection(s) OS/390 Maintenance Support PC - OS390 Master Console - VTAM/TSO/CICS Local sessions Encrypted Dial-back connection Internet Remote Support Workstation Customer Facility

7. ©2000 JMIT Service Goals: Response Time Target Response times: Calls for support are always handled as quickly as possible, and often immediately--especially for serious system problems. Standard service goals to the customer are to respond to calls within the times listed below. Level 1: System down or seriously degraded: 2 hours Level 2: Non-critical system problems: 4 hours Level 3: Request for information or other non-critical issues: 24-48 hours For more information, send email to: info@jmit.com, or call (714) 563-1513info@jmit.com