1. Reforms action absorbing technology. A Team Work Approach

2. Areas of Action z Public Information z Accounts z Driving Licensing z Registration z STA z Enforcement z Fitness

3. Information & Publicity zAvailability of forms and applications through net & Cyber Kiosks. z The cyber cafe may be authorized to act as agent to submit the application online as railway reservation. zMajor Circulars on I-net z24 hrs access & replies at On-Line zFinger touch Computer Kiosks at Reception of all Zonal Offices zOutsourcing of public information system and infrastructure maintenance.

4. Accounts zCashier less office/On-Line Payment or all transactions zPending Tax On-Line. zTax Clearance On-Line. zSmart Card / license dispatch through instant couriers. zE-Banking through SBI,Nationalized Banks or ICICI, HDFC etc.

5. Driving Licensing zOn-Line forms receiving for fresh, renewal, duplicate,verification etc. zComputerized Learner Licensing through LAN without intervention of inspectors except verification of documents/approvals. zOn-Line mock driving skill evaluation zPending case Status system, online zSmart Card driving licenses zPolice verification status of Badges on web zBio metrics identification for quick authentication

6. Registration zComputerized instant transactions upon scanned record and hard copy of application forms to be enclosed in flat file later. zInstant centralized delivery of Smart Card registration certification. zOn-Line request receiving for Transfer, Duplicate, Hypo. Termination etc. zOn-Line action taken status zPendency reason, On-Line zRFID enabled files and record management. zFile movement through IT, no manual transaction.

7. STA zFile Less system for routine transactions of all Permits. zAll Stage Carriages,Feeder bus routes,time table,monitoring be done by DTC. zNational Permit revenue transactions On- Line. zSmart Card Permit issuance. zAvoid undesired activity in procedure and revision rules timelyin public interest.

8. Enforcement zImpounded Vehicles list On-Line zChallan Clearance On-Line zChallan submission to court status On-Line zSending notices via Email zArbitration on web zCheck sheet of Enforcement Checks On-Line & wider publicity of enforcement drives to the public.

9. Fitness zAll document instant clearance at VIU & online. zClosed Circuit Inspection Pits supervision with audio visuals. zTransparency of defect evaluation. zOn-Line Technical Inquiry. zThird Party inspection at site (decentralized) zOn Road Technical Inspection be introduced. zClear cut check list to be available with the customer. zAppointments On-Line. zRe-inspection be permitted on same day if defect is removed. zPre-inspection system be brought in to reject or to consider for next action, be introduced. zAccountability of inspectors be established. zAuditing by senior officials be initiated. zMore number of inspection pits be installed with networking

10. Thank You ANIL CHHIKARA MLO, Vasant Vihar