1. Frances Youngson, Senior Relationship Manager go with the flow

6. how we have added value Up to 2% discount of charges available Enhanced suite of services Dedicated Relationship Manager: Experts in the water industry providing consultancy in Water / Wastewater / Trade Effluent Management Services Specialist Trade Effluent (TE) Advice Communication of legislative/industry news Agreed regular liaison meetings Billing: Dedicated billing advisor Statement billing E-billing Potential Savings £136K

7. how we have added value (ctnd) Emergency Planning: Advice on emergency and contingency planning 24/7 emergency contact Initial and ongoing water and waste tariff consultancy / optimisation – 100 % of savings back to customer Charge impact assessments Full business metering Area based charging Access to our technical experts Business Solutions TOTAL £388k Potential Savings £142k £110k

8. Stuart Henderson, Project Development Manager go with the flow

9. water: the ‘forgotten’ utility it’s too cheap…. but; opportunities exist principles remain the same wastage and leaks go unnoticed carbon savings are achievable

10. tailored water solutions we have a dedicated team of experts who can provide you a tailored water solutions package which can: help you understand when, why and how you use water save your business money by using less water reduce the risk to your business treat your waste water more efficiently minimise your impact on the environment

11. water healthcheck innovative new product being offered to selected customers low cost, rapid assessment of water consumption initial phase completed - £800,000 of savings identified (£200,000 already realised)

12. West Dunbartonshire’s schools

13. Royal Victoria Hospital