1. Service Request https://store.theartofservice.com/the-service-request-toolkit.html

2. Service Request Transport Protocol 1 'Service Request Transport Protocol (GE- SRTP)'[http://www.chipkin.com/fs-8704- 13-ge-service-request-transfer-protocol- srtp GE - Service Request Transfer Protocol (SRTP).] Accessed July 2011 https://store.theartofservice.com/the-service-request-toolkit.html

3. Kerberos (protocol) - Client Service Request 1 # The client decrypts the confirmation using the Client/Server Session Key and checks whether the timestamp is correctly updated. If so, then the client can trust the server and can start issuing service requests to the server. https://store.theartofservice.com/the-service-request-toolkit.html

4. Transmission Service Request 1 In the wholesale segment of the electric utility industry, a Transmission Service Request, is a request for the right to use a specific amount of the electric power grid transmission capability to deliver power from one location to another on the grid https://store.theartofservice.com/the-service-request-toolkit.html

5. Service request management - Service catalog composition 1 * Service level agreement (SLA) data and information that helps service providers set expectations for their service requestors https://store.theartofservice.com/the-service-request-toolkit.html

6. Service request management - Metrics driven transparency 1 * How many service requests are being invoked for each service (i.e. service-specific demand) https://store.theartofservice.com/the-service-request-toolkit.html

7. Service request management - Metrics driven transparency 1 * How many service deliverables are making it to their targeted service requestors (i.e. service-specific supply) https://store.theartofservice.com/the-service-request-toolkit.html

8. Service request management - Metrics driven transparency 1 * How much time it takes to approve service requests https://store.theartofservice.com/the-service-request-toolkit.html

9. For More Information, Visit: https://store.theartofservice.co m/the-service-request- toolkit.html https://store.theartofservice.co m/the-service-request- toolkit.html The Art of Service https://store.theartofservice.com