2. 2010 IAMFA Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com Benchmarking Summary

3. IAMFA Benchmarking Summary Bench. mark. ing: The search for industry best practices that lead to superior performance Benchmarking - What Is It? Facility Issues

4. IAMFA Benchmarking Summary Benchmarking Groups Include…  Museum and Cultural Institutions (IAMFA)  Corporations with Multiple Sites  Facility Managers Roundtable  IFMA’s Utility Council  Outsource Providers  Telecommunications  Distribution / Warehousing  Research Facilities Benchmarking Group Facility Issues

5. IAMFA Benchmarking Summary IAMFA Benchmarking Facility Issues

6. IAMFA Benchmarking Summary IAMFA Benchmarking Participation Facility IssuesYear07080910 First time participant 82095 Previous participant 42404246 Total participation 50605151

7. IAMFA Benchmarking Summary IAMFA Benchmarking Facility Issues 2010 2009

8. IAMFA Benchmarking Summary IAMFA Benchmarking Facility Issues 20102009

9. IAMFA Benchmarking Summary Benchmarking Process: 8. Repeat 1. Define Parameters & Reach Consensus 2. Benchmarking Partners 3. Gather Data 5. Focus on Those That Appear Better 4. Publish Comparisons 6. Implement Ideas 7. Track Facility Issues

10. IAMFA Benchmarking Summary Steering Committee Facility Issues

11. IAMFA Benchmarking Summary IAMFA Benchmarking – Steering Committee Facility Issues Major Responsibilities… Review and adjustment of survey questions Assistance in identifying new participants Format and layout of Report Guidance in establishing the Benchmarking Meeting Agenda Always looking for ways to improve & add value

12. IAMFA Benchmarking Summary Benchmarking Process: 1. Define Parameters & Reach Consensus 2. Choose Partners 3. Gather Data 4. Publish Comparisons Facility Issues

13. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues 2009 Median: 23.73 KWH/GSF

14. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

15. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

16. IAMFA Benchmarking Summary IAMFA Benchmarking – Building Label Facility Issues

17. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

18. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

19. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

20. IAMFA Benchmarking Summary IAMFA Benchmarks Facility Issues

21. IAMFA Benchmarking Summary Benchmarking data in the past year was used to… Set operating budget for a new museum California Establish staffing levels for a new museum in Florida Evaluate outsourcing options Evaluate energy targets for cultural institutions in Australia Facility Issues

22. IAMFA Benchmarking Summary Process: 1. Define Parameters & Reach Consensus 2. Choose Partners 3. Gather Data 5. Focus on Those That Appear Better 4. Publish Comparisons Facility Issues

23. IAMFA Benchmarking Summary Benchmarking Workshop Facility Issues

24. IAMFA Benchmarking Summary Benchmarking Workshop Facility Issues

25. IAMFA Benchmarking Summary Benchmarking Workshop Facility Issues

26. IAMFA Benchmarking Summary Benchmarking Workshop Facility Issues

27. IAMFA Benchmarking Summary Evaluate New Lighting Technologies Facility Issues

28. IAMFA Benchmarking Summary Best Practices – Film Storage Facility Issues

29. IAMFA Benchmarking Summary Best Practices – LED Lighting Facility Issues

30. IAMFA Benchmarking Summary Best Practices – High Tech Maintenance LabelValue SP01123.2°F SP02101.0°F Facility Issues Lighting Panel

31. IAMFA Benchmarking Summary Reducing energy costs / consumption Emphasis on sustainability and “green” Outsourcing doesn’t seem to be a big issue this year. Overall Trends … Facility Issues

32. IAMFA Benchmarking Summary Strategic Vision…. No / Minimal surprises Understand Where They “Add Value” Up to date Strategic Plans Overall Trends … Facility Issues

33. IAMFA Benchmarking Summary Service Levels: Basic services Additional services (user pays) Improving productivity Handhelds Wrench-time Increasing PM Overall Trends … Facility Issues

34. IAMFA Benchmarking Summary Facility Issues IAMFA – PM Percentage IAMFA PM Median: 54%

35. IAMFA Benchmarking Summary Facility Issues IAMFA – Operating Cost Results Cost savings from 2006 to 2010 is $3.11 per SF IAMFA Participant Savings = $91,434,000 Average Participant Savings = $1,792,000

36. IAMFA Benchmarking Summary Thank You Facility Issues Questions