1. Digital Reference IS 530 Fall 2006 Dr. D. Bilal

2. Digital Reference Providing assistance to users remotely via live chat Providing assistance to users remotely via live chat Live chat software Live chat software LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint. LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint.

3. Issues Privacy Privacy Cost Cost User mediation User mediation Staffing Staffing

4. Privacy & Chat Software Privacy features are found at http://www.library.cmu.edu/People/neuhau s/software.html Privacy features are found at http://www.library.cmu.edu/People/neuhau s/software.html http://www.library.cmu.edu/People/neuhau s/software.html http://www.library.cmu.edu/People/neuhau s/software.html Visit this site and explore the features of various software Visit this site and explore the features of various software What software would you consider for your future library/information center, and why? What software would you consider for your future library/information center, and why?

5. Resources The Virtual Digital Reference The Virtual Digital Reference http://www.vrd.org http://www.vrd.org http://www.vrd.org DIG_REF DIG_REF A listserv for digital reference. To subscribe: A listserv for digital reference. To subscribe: Send an e-mail message to: LISTSERV@LISTSERV.SYR.EDU In the first line of the message, type: SUBSCRIBE DIG_REF Firstname Lastname

6. Asking Questions VRD ASK A Service VRD ASK A Service Kids can ask reference questions using this service: http://vrd.askvrd.org Kids can ask reference questions using this service: http://vrd.askvrd.orghttp://vrd.askvrd.org Ask A+Locator by subject and for adults. Found at http://www.vrd.org/locator/subject.shtml Ask A+Locator by subject and for adults. Found at http://www.vrd.org/locator/subject.shtml http://www.vrd.org/locator/subject.shtml

7. Resources For resources and readings, visit: For resources and readings, visit: Digital Reference Education Initiative (DREI) Digital Reference Education Initiative (DREI) http://drei.syr.edu/item_list.cfm?NavID=21 http://drei.syr.edu/item_list.cfm?NavID=21 http://drei.syr.edu/item_list.cfm?NavID=21 OCLC website has good resources, but up to 2003. OCLC website has good resources, but up to 2003. http://www.oclc.org/community/topics/virtualreference/basics/d efault.htm (standards, trends, basic information) http://www.oclc.org/community/topics/virtualreference/basics/d efault.htm (standards, trends, basic information) http://www.oclc.org/community/topics/virtualreference/basics/d efault.htm http://www.oclc.org/community/topics/virtualreference/basics/d efault.htm Bernie Sloane’s bibliography covers up to 2004. Bernie Sloane’s bibliography covers up to 2004. http://people.lis.uiuc.edu/~b-sloan/digiref.html http://people.lis.uiuc.edu/~b-sloan/digiref.html http://people.lis.uiuc.edu/~b-sloan/digiref.html http://people.lis.uiuc.edu/~b-sloan/interview.htm (reference interview in digital environment) http://people.lis.uiuc.edu/~b-sloan/interview.htm (reference interview in digital environment) http://people.lis.uiuc.edu/~b-sloan/interview.htm

8. Digital Reference Transcripts and Privacy We will examine different transcripts by using this site: We will examine different transcripts by using this site: http://drei.syr.edu/item_list.cfm?NavID=22 http://drei.syr.edu/item_list.cfm?NavID=22 http://drei.syr.edu/item_list.cfm?NavID=22 Privacy statement to archive digital reference transactions Privacy statement to archive digital reference transactions http://drei.syr.edu/privacy.cfm http://drei.syr.edu/privacy.cfm http://drei.syr.edu/privacy.cfm

9. CLASS Discussion What are your thoughts about digital reference (DR)? What are your thoughts about digital reference (DR)? What do we gain by providing DR? What do we gain by providing DR? What do we lose by providing DR? What do we lose by providing DR?