1. Thank You

2. Honolulu Zoo Study

3. Human Context

4. Confusion Frustration Distrust

5.  Lost  Tired  Exhausted (2x)  Weak  Numb  Low Morale  Unhappy (2x)  Unappreciated  Helplessness  Hopeless  Don’t care anymore  Feel like giving up on the zoo  Give up already  Had enough  Resignation (2x)  Disappointed (4x)

6.  Frustrated (10x)  Sick  Sickened  Disgust  Disgusted (3x)  Upset (2x)  Very mad  Angry (2x)  Pissed off (2x)  Really pissed off  Super super pissed off  Stabbed in the back  Cynical  Jaded  Intimidated

7. Points of Agreement

8. 1. Love of animals

9. 2. Need for resolution

10. Almost universally, stakeholders shared the need for…

11. Clarity People are very confused over the direction of the zoo.

12. Better Organization The majority expressed the need for a more unified organization. The current setup is highly fragmented and divisive.

13. Leadership Effective leadership is lacking. Endorsement of current Zoo Management is low.

14. A Decision What’s the city’s “plan” for the zoo? Who should be running the zoo?

15. Explore the possibilities for…

16. Improving leadership at all levels of supervision Creating a unified management structure

17. Behavior & performance are a function of social & systemic context

18. To change behavior… change the systemic & social context

19. Systemic Context

20. Key Issue Governance

21. Create a unified management structure

22. Refine and reframe the existing “partnership”

23. Board of Directors Executive Director Zoo Marketing & Business Development Administration Zoo Operations Animal Care Education Facilities Zoo Management & Staff City Zoological Society Community Representatives

26. Social Context

27. Improve leadership

28. Rationale

29. Distrust & frustration are pervasive and deep

30. Leadership needs to step up!

31. Next Step 1

32. Develop conceptual recommendations for the Mayor’s approval.

33. Next Step 2a

34. Set up a Guiding Coalition with all stakeholders represented

35. Plan for an interim organization under a unified management structure.

36. Representation City/Enterprise Services Zoo management Zoo employees (unions) Zoological Society Volunteers

37. Running parallel to 2a

38. Next Step 2b

39. Leadership Improvement

40. Provide mentoring and coaching support for all levels of Zoo leadership

41. Provide a neutral facilitator

42. Next Step 3

43. Have a planning session including representatives from all stakeholder groups

44. Develop Basic Coalition Agreements Organization Governance & Decision Making Stakeholder contributions

45. Seek solutions to “pressing problems.”

46. Communication Morale Resources Financial

47. Deliver “symbolic acts.” Score “first downs.”

48. Refine the Zoo Strategic Plan

49. Next Step 4

50. Research

51. Financial Concerns

52. Define financial realities and requirements

53. What exactly does it cost to run the zoo?

54. What is the city’s contribution? Can the new organization make up the difference?

55. Total Dollars Required to Run the Zoo City Contribution? Supplemental Contribution?

56. How do funds flow? Can we create an independent zoo financial account?

57. Develop financial models based on levels of financial contribution

58. Duplicate successful models of zoo management

59. Legal Concerns

60. Determine the legal requirements to create this new organization

61. Human Resource Concerns

62. Determine the status of the employees, short & long term

63. Next Step 5

64. Create a “permanent” structure

65. Thank You