1. NOHA Summit Chapter One – August 5-7, 2011 Matt Cavaliere and Sandra Harpe

2.  Able to work well with the other Association  Bring in Coaches/Managers that have retired from Coaching or other duties but still want to be involved  Students that need volunteer hours or past players who want to help  Parents, family, friends and co-workers – some want to help out but may not be able to do it full time – give them the opportunity to help with tournaments

3.  Having the right people for the right positions and understanding their duties  Making sure that they are treated well and are given all of the resources to help them – Coaches, Managers or League Directors  Ensure that any issues that arise are dealt with in a quick manner  The Board backs decisions or recommendations; listen to what they say as they are the eyes and ears at the rinks

4.  Trying to get more people involved  This season we are going to set up Committees in our Association in which we will ask our Coaches, Managers and Parents to come aboard  Have had many challenges over the years; have lost some really good people for many different reasons  With the beginning of each season we seem to get everything in place and have a successful year

5.  Minimal rules and control over team operations - we give volunteers opportunity to make their teams their own and set their own budgets and rules. But back them up when they need it.  choose non-parents over parents for coaching positions and try to maintain team staffs year-after-year, rather than moving up with their kids  encourage rivalries amongst local teams  strong working relationships between convenors, coaching staffs and the association  we spread out the work over lots of volunteers so few individuals are overly burdened