1. CAPITAL INVESTMENT IN YOUR MANAGERS PAYS BIG DIVIDENDS $$ Presented by: Mark Ernst, JD Ernst Enterprises, LLC March 26, 2010

2. AGENDA I.The Manager’s Impact and the Data II.The Role of the Manager III. Where to begin IV. Results Based Job Descriptions V. Gap Analysis VI. Creating the Development Plans

3. Conclusion There are 6 steps to follow: 1.Create results-based job descriptions 2.Conduct a gap analysis 3.Create a development plan for each manager 4.Provide resources and support for your managers 5.Hold managers accountable for results 6.Align recognition and reward systems.

4. All Rights Reserved 4 Mark Ernst is the founder of Ernst Enterprises, LLC, business advisors whose mission is to help business owners achieve their vision Our Core Values Confidentiality: We treat all client matters and discussions confidentially. Integrity: We operate with openness and transparency in all client matters. Trust: We earn our client’s trust by keeping our commitments. Expertise: We are or bring in the expertise our clients require.