1. 1 Hurricane Recovery Experience John Quigley Director Network Integrity Network Operations November 18, 2004

2. 2  Who was the first pilot to intentionally fly into a hurricane's eye? A.Chuck Yeager B.Charles Lindbergh C.Amelia Earhart D.Joseph Duckworth Hurricane Trivia

3. 3 Overview Series of four hurricanes hit the state of Florida between August 13 and September 30, 2004 –Charley –Frances –Ivan –Jeanne The loss of resources (e.g. backhaul, power, fuel) to individual cell-sites occurred in the Southeastern markets and hampered wireless service restoration efforts

4. 4 Industry Issues 1.Power to remote areas slower to be restored due to geographic location  Priority to restoration is unclear 2.Storm caused shortages of fuels needed for generators  No priority for NS/EP entities 3.Pumps at fuel stations in the field were electric and as such would not work during major power outages following the storm.

5. 5 Industry Issues 4.Evacuation in affected areas causes longer outage duration. 5.T1’s went offline following loss of power to central offices causing need to reprioritize work continually. 6.Circuits went down due to lack of back-up power at remote terminals (e.g. remote fiber-mux)

6. 6 Lessons Learned: Backup power is critical and the most vulnerable component of telecommunications network Expertise in the area of logistics cannot be underestimated! –Moving people, generators, trucks –Food, Fuel, lodging Continual learning during and after each event using a well defined event analysis process is critical to the maturity of a BCP program The basis for a successful response effort starts with your ICS structure and ability to communicate at all levels during a disaster

7. 7 Sprint’s ICS/EMG Structure

8. 8 Actions to Consider  How can the Telecommunications industry and power industry best work together to improve reliability?  What level of protection should the Telecommunication Industry assume for remote sites?