1. Session 1B3: Advanced Collaboration Services Jerry Labie CEO, Open-Xchange Inc May 8 th, 2:30pm – 3:00pm

2. SME Market Under served re: IT  Cost/expertise Need/demand is there SaaS is the solution Hosters well positioned to offer SaaS Demand for E-mail & collaboration strong TTM is critical Open-Xchange supports these needs Presentation Title (Manually Change in Master Slide)2

3. 3 Collaboration Needs Are Changing SMB market is driving growth of groupware Hosting providers must offer competitive solutions Cost effective solutions create additional revenue from customer base Advanced Collaboration Services “Growth in the hosted business e-mail segment will be driven by SOHOs and small to medium-sized businesses.The continually improving functionality of hosted business e-mail services is a boon for these businesses, enabling them to deploy advanced messaging and collaboration features to end users without having to purchase and manage costly insourced software.” Source: Radicati Group Hosting E-mail Market, 2006-2010

4. SME users today are challenged by information overflow Creates demand for functionality beyond eMail But needs to be integrated, cheap, safe and secure 4

5. Hosted Business Email Providers Managed Business Email Provider Functionality/Level of Customization LowHigh Target Market Consumers SMEs Large Very Large Courtesy of the Radicati Group - Hosted E-mail Market, 2006-2010 Hosted Email Market - 2010 ISP/Webmail Providers Consumer ISP/Webmail SME Market Managed Business Email (7.8M) ISP/Webmail & Hosted (383M) Advanced Collaboration Services 5

6. Hosters need Key Differentiators to compete with MS and Google Hosters today Price competitive thanks to Open Source Software Existing strong SMB customer base Under attack from two sides - Web and Software companies Hosters competitive strategy Evolve from Technology to Service Provider Requires applications which fit their DNA Need to fully integrate apps into existing infrastructure and business processes Demand for a flexible licensing model Ability to offer a high-value service at a disruptive price point 6

7. OX Servers Request Incoming Email Edge MTAs Database Servers Billing Servers Load Balancer MTAs Web Servers Webmail Servers Mail Store Provisioning Servers Open-Xchange Hosting Infrastructure Advanced Collaboration Services 7

8. Open-Xchange delivers what Hosters need Functionality Integration Scalability Business Model 8

9. Advanced Collaboration Services 9 Questions and Answers Q&A