2.  Non-traditional academic programs are on the rise  Influx of students in Marywood’s Master of Social Work (MSW) Satellite Program  Current library services may not meet needs of satellite students and facult y

3.  Marywood University is in Scranton, PA  191 students enrolled in MSW satellite program at the time of survey  Satellite locations are: Allentown, Reading & Bloomsburg, PA

4.  No formal library orientation  Library instruction by request  Students prefer to seek help via phone (if at all)

5.  What do satellite students and faculty want?  What do they find unhelpful?  What impact does faculty library use have on their students?

6.  Awareness of library services (Nicholas & Tomeo, 2005)  Quality of library services (Peterman & Schultis, 1995)  Library needs and expectations (Moyo & Cahoy, 2006)

7.  Connection between faculty and students’ library use and needs (Ruddy, 1993)  Faculty as possible “obstacles” to library user education (Behrens, 1993)

8. Results gleaned from two separate surveys : i. Survey of traditional and non-traditonal MSW students (Fall 2008) i. Survey of MSW faculty (Spring 2009)

9.  Used Survey Monkey (Marywood has institutional subscription)  Survey was sent to MSW student listserv and distributed in person  Survey was sent to MSW faculty via email  Survey instrument approved by IRB

10. i. Incoming, Returning? ii. Had attended a library instruction session or not iii. Program location

11. i. Library/Library Website visits ii. Library Resources used iii. Ease of locating/accessing resources iv. Helpfulness of library staff v. Most/Least useful library resource, service vi. What needs to improve (open ended)

12.  Students: - 11.5% satellite students responded (22/191)  Faculty: - 39.5% responded (15/38) - 62.5% of which were satellite faculty (8/15)

19. Table 1 Most useful/helpful library resource (Satellite students ) Library ResourceNumber of Respondents Online databases 11 N/A 4 Off campus access 4 Full text articles/online journals 1 ILL 2 Note. Totals may exceed number of respondents because multiple responses were encouraged

20. Table 2 Least useful/helpful library resource (Satellite students ) Library ResourceNumber of Respondents N/A 9 Full text access/search 12 Access to other resources 3 ILL 2 Note. Totals may exceed number of respondents because multiple responses were encouraged

21. Table 3 Areas that need improvement (Satellite students ) Library ResourceNumber of Respondents N/A 10 Full text /online resources 8 Access issues 4 ILL 1 Library Orientation 2 Note. Totals may exceed number of respondents because multiple responses were encouraged

22.  Library instruction appears to have some impact on locating/accessing library resources  Open ended questions indicate that a majority of respondents have difficulty accessing and/or searching for full text articles

32. Table 4 Most useful/helpful library resource (faculty) Library Resource Number of Respondents FT PT Online databases 1 2 Library Orientation 1 0 Librarian Help 1 0 Full text articles/online journals 3 0 Books 1 0 Online reserves 1 0 N/A 0 1 Note. Totals may exceed number of respondents because multiple responses were encouraged

33. Table 5 Least useful/helpful library resource (faculty) Library Resource Number of Respondents FT PT Irrelevant/Dated materials 0 1 In-house library Stacks 0 1 In-house journals 1 0 Off-campus access 1 0 Off-campus library service 1 0 N/A 2 1 Note. Totals may exceed number of respondents because multiple responses were encouraged

34. Table 6 Areas that need improvement (faculty) Library Resource Number of Respondents FT PT Availability of full-text articles 1 0 Off-campus access 1 0 Off-campus library service 2 1 Library Website 1 0 Social Work collection 0 1 N/A 0 1 Note. Totals may exceed number of respondents because multiple responses were encouraged

35. Part Time  Students aware of library offerings  None used library email/chat or consultation service  Difficulty with accessing/locating library resources  Unfamiliar with library’s social work collection Full Time  Students’ awareness varies  No difficulty with accessing/locating library resources FT and PT Faculty  Do not request library instruction  Need to improve off campus library services

36. Students  Express frustration and difficulty when searching/accessing full text articles, regardless of library instruction attendance Faculty  PT/Satellite faculty provide own library orientation  PT/Satellite faculty appear to have difficulty with library resources themselves

37.  Library orientations needed for both students and faculty, especially for part-time faculty  Improve library online gateway for students and faculty  Another study to determine help- seeking preferences of MSW satellite students

38. Lizah Ismail Assistant Professor and Coordinator of Public Services Marywood University Library, Scranton, PA. lismail@marywood.edu Tel: 570-348-6264