1. 1 Welcome & Introductions Main Screen – Accessing & Logging In Welcome Page  End User User Self-Service  Update Profile  Forgot Password  Setup/Manage Challenge Questions Q&A NCID Agenda

2. 2 1.Same URL: https://ncid.nc.gov https://ncid.nc.gov 2.Forgot User ID link 3.Forgot Password link 4.New User Registration link 1 3 2 4 Accessing & Logging In To NCID

3. 3 Welcome Page – End User 1.Identity Self- Service tab shows user self-help tools. 2.Update My Account allows user profile edits. 3.Password Sync Status shows success/failure of Password Sync to Model-2 applications. 4.Change Password link 5.Manage Challenge Questions link 6.Logout link 1 2 3 4 5 6

4. 4 User Self-Service – Update Profile – Part 1 Click Here 1.Click Update My Account.

5. 5 User Self-Service – Update Profile – Part 2 1.Make edits. 2.Click Update Profile to save changes. Click Here

6. 6 User Self-Service - Forgot Password – Part 1 1.Click Forgot your Password? Click Here

7. 7 User Self-Service – Forgot Password – Part 2 1.Confirm your User ID. 2.Click Get Questions.

8. 8 User Self-Service – Forgot Password – Part 3 1.Answer correctly the three (3) questions presented. 2.Click Login.

9. 9 User Self-Service – Forgot Password – Part 4 1.You then reset your Password. 2.Click Change Password.

10. 10 User Self-Service – Challenge Questions – Part 1 Click Here 1.Click Manage Challenge Questions.

11. 11 User Self-Service – Challenge Questions – Part 2 1.Setup new Challenge Questions (Managing Challenge Questions requires re-entering total of 5). 2.Provide Responses. Note: responses are *not* case-sensitive. 3.Click Save Responses to finish. Click Here to Finish

12. 12 Questions & Answers Questions? NCID Login at: https://ncid.nc.govhttps://ncid.nc.gov