1. Paul Goddard 30 th October 2014

2. Be Genuine

3. Communication  Words (7%)  Tonality (38%)  Physiology (55%).

4. 7 Magic Words – Kevin Hogan

5. 1. Please

6. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you

7. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you 3. Person’s Name

8. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you 3. Person’s Name 4. Now

9. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you 3. Person’s Name 4. Now 5. Because

10. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you 3. Person’s Name 4. Now 5. Because 6. Imagine

11. 7 Magic Words – Kevin Hogan 1. Please 2. Thank you 3. Person’s Name 4. Now 5. Because 6. Imagine 7. Control Words

12. Body Language to Help Rapport

13. 1. Preening

14. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people

15. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people 3. Head tilt

16. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people 3. Head tilt 4. Two button jackets as opposed to three button jackets

19. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people 3. Head tilt 4. Two button jackets as opposed to three button jackets 5. People do not like brown suits

20. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people 3. Head tilt 4. Two button jackets as opposed to three button jackets 5. People do not like brown suits 6. Establish natural eye contact

21. Body Language to Help Rapport 1. Preening 2. Stand up when greeting people 3. Head tilt 4. Two button jackets as opposed to three button jackets 5. People do not like brown suits 6. Establish natural eye contact 7. Hands

22. Body Language to use 1. Asking for something with palms down 2. Embracing with open hands

23. Voice tone to use 1. An Imbedded Command with voice tone 2. Direct Command

24. Review your day