1. 觀光英文期中報告 班級 : 英語二丙 組員 : 4a0c0057 陳美婷 4a0c0118 陳雯琪

2. Background Information 1.gender: male 2. Age: 31-35 3. Highest degree: National Taiwan Sport University Department of Physical Education Department of Physical Education 4. Current company: … (1)Location: Taichung (2)Job title: airplane ticket, visa, tour from Taiwan or other countries, and book hotels (3)Job duties: e very hotels, restaurants, tour buses, airplane, etc. (4) Main Service Attendant : students, Chinese, general public

3. (5) Job Position : business, tour manager, tour guide (6) Job Description: bring tourists to other countries arrange schedule, and key in cases. (7) Years of working: 13years Questions Q1: Do you need to use English to commutate at work? How important is it for you to use English to communicate? A1: He thinks that English is not very important, because he usually serves overseas compatriot.

4. Q2:With what media and on what occasion do you use English to commutate? What are the purposes of the communication? A2: Use telephone, MSN, and e-mail to correct his job description Q3: What language communication problems do you have? What strategies and resources do you use to solve the problems? A3: He doesn ’ t have problems of communicate by English because he always service with Chinese.

5. Q4: What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? A4: The difference of names. For example, hotels in China are called ” 酒店 ” and restaurants are called, “ 酒家 ”.Then the table manner in Korea, they can ’ t hold bowls while eating and they usually one spoon together. Q5:How do you think about the problem solving experience? How important is it for you? A5:Communicate with costumer and contains differences between other cultures of other countries.

6. Q6:How do you improve your language and cultural competence? A6:To fit into the local culture, you can live in that country. Q7:What help do you think the government, the society or the company should provide to help workers improve their English competence? A7:Government let the number of tourists to come, but they don ’ t provide relative measures and uncertain request. For example, the driver ’ s requirement isn ’ t severe, overtime to work, in lack of tour bus and parking meters. They might cause traffic jam.

7. Q8:What suggestion do you have for school English education? A8:So far, tourists always are from China, so he doesn ’ t have problems of language communications. If the government wants to let American tourists visit Taiwan, he has to realize the type of American tourism and the resource of our countries and tour spot. Then teach excellent people who can speak some foreign language and let them tour guide.

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