1. Page 1October 2, 2008 Challenge: Improve response times for field technicians so that they can serve more customers per day. Technician waiting on hold causes delays and reduction in service calls per day. Calls taken first-in, first-out (FIFO) and not priority based. Issues that require escalation may result in a series of hold time events. Inability for dispatcher to seamlessly communicate with entire fleet with a text message. Cable Multiple Service Operator

2. Page 2October 2, 2008 Message Priority Solution: Eliminate hold times, convey message priority and ensure that critical time-sensitive calls are always handled first via NextMail’s customized subject lines. Technicians report issues by simply making a call. Messages are handled in order of importance. Technicians are never told to “Stand-By”. Messages can be forwarded to escalate issues. Issues can be closed out with a text message reply. Increased number of service calls per day due to reduction in hold times.

3. Page 3October 2, 2008 Custom Subject Line Each NextMail message is instantaneously sent with a pre-selected Subject field, providing a summary of the message without a conversation taking place and allowing the recipient to prioritize their responses. The Purpose of the Call = The Contact in the Phone = The Email Subject Line Cable Card ActivationOutage NotificationDelayed in TrafficCustomer Not HomeModem PingWork Order UpdateVehicle MaintenanceSales Lead

4. Page 4October 2, 2008 Intelligent Queuing TM Email arrives showing: Who sent it What it’s about Time & Date stamped Recipients can prioritize: Critical issues get handled first Increased efficiency Reduced hold times and issue resolution delays Strong ROI Tech 12 John McAllen Tech 81 Steve Brillo Tech 17 Michael Kaiser Tech 39 Jack Jones Tech 52 Don Smith Tech 22 Jeff Saeger Tech 45 Steve Brillo Tech 26 McAllen Work Order Update - NextMail Vehicle Maintenance - NextMail Sales Lead - NextMail Modem Ping - NextMail Customer Not Home - NextMail Outage Notification - NextMail Cable Card Activation - NextMail Delayed in Traffic - NextMail Wed 4/6/2007 1:50 PM Wed 4/6/2007 1:44 PM Wed 4/6/2007 1:40 PM Wed 4/6/2007 1:35 PM Wed 4/6/2007 1:34 PM Wed 4/6/2007 1:24 PM Wed 4/6/2007 1:20 PM Wed 4/6/2007 1:00 PM Credit Authorization Listen to your NextMail audio message. Bob Jones SubjectFromDate Customer Not Home – NextMail Message Tech 52 Don Smith [NextMail@NextMail.com] To: Dispatch Dispatch, Tech 52 Don Smith has sent you a new NextMail message recorded on April 6, 2007 at 01:34:18 PM PDT. Listen to Your NextMail Message To learn more about NextMail visit us at www.NextMail.com Ease of use is Critical

5. Page 5October 2, 2008 Cable Communications Case Increased number of service calls per day due to dramatic reduction in hold times Messages are handled in order of importance Messages can be forwarded to escalate trouble issues