1. Devon & Cornwall Constabulary Police Authority Performance Management Committee 12 June 2008 Performance Summary June 2008 Agenda Item no. 6

2. Force Performance to Targets April to May 2008 Note: Satisfaction levels are based on 12 month rolling totals due to number of surveys conducted monthly.

3. Total Crime Sanction Detection Rolling 12 Month to May 2008 Year to date: Apr 08 to May 08 Cornwall & IOS BCU: 26.4% Plymouth BCU: 30.2% Devon BCU: 26.4% FORCE: 27.3%

4. Total Crime Sanction Detection: LPA Level April to May 2008

5. LPA Performance Lead Indicators April 2008

6. Domestic Abuse Sanction Detection: LPA Level April to May 2008 Cornwall & IOS BCU: 50.7% Plymouth BCU: 41.3% Devon BCU: 43.4% FORCE: 45.1%

7. Domestic Abuse: LPA Level April 2008

8. Sexual Offences Sanction Detection: LPA Level April to May 2008 Cornwall & IOS BCU: 30.4% Plymouth BCU: 13.9% Devon BCU: 17.4% FORCE: 19.8%

9. Sexual Offences Recorded Crime by LPA and Offence Type

10. User Satisfaction June 2007 - May 2008

11. Whole Experience April 07 to March 08 Burglary, Vehicle and Violent Crime Only

12. Drivers of Satisfaction Actions Taken: Practical help given: e.g. securing property, helping people to get home etc.. Police appear to know what they’re doing: e.g. knowing details of case before arrival, appearing confident, having appropriate knowledge to deal with the case, ensuring details are taken correctly first time Explain what is going to happen & why: clear explanation of the next steps in detail Offer advice: e.g. crime prevention, preserving evidence, providing appropriate leaflets Follow Up: Calls returned in Reasonable Time: phone back when you say you will Information provided quickly: making sure the victim has the information they need Informed of progress without asking: not making promises of follow up that aren’t lived up to, regular updates, not leaving the victim in limbo Questions answered adequately Treatment: Being listened to: ensure victim understands what is being said, listening to their views and taking time Clear communication: calm, plain speaking, honest, checking understanding Being dealt with sympathetically: acknowledging victims’ feelings, not making assumptions about victim, caring, show concern Being treated politely: respectful, civil, not being condescending Appeared to take matter seriously: not belittling the crime, paying attention to what is being said

13. Ease of Contact April 07 to March 08 Ease of Contact Satisfaction is highest for Burglary (96.1%) and lowest for Vehicle Crime (89.1%) Is there anything the Police could have done to make it easier to contact them? Advertise the non-emergency number and improve speed of response once had been contacted. Burglary, Vehicle and Violent Crime Only

14. Racist Incidents Satisfaction April 2007 to March 2008