2. The Mission of the Oakland Public Library is to InformInspireDelight

3. Government Documents Inform, yes. But Inspire? But Inspire?Delight?

4. Oakland Public Library designed E- Government Literacy at the Library to: Make library users aware of the e- government and community resources available to them. Help library users access these e- government and community resources.

5. What do our patrons want?

6. Create online tutorials to explain government activities. Government content is difficult to find. 60% can’t find the government resources they need. 43% said more training should be available to patrons.

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12. Partners Alameda County Small Business Development Center Legal Assistance to Seniors East Bay Community Law Center Association of Bay Area Governments

13. Community Programs 7 Community Programs and 2 Staff Trainings with 180+ participants Majority said they increased their knowledge of e-government resources

14. Participants learned where to look for e- government resources. Attendees were given a platform to ask questions and receive answers. Participants shared specific situations.

15. “I can do this at home?” “Ordinarily you have to walk into a huge system and you don’t know where to start. This [program] is like an arm into the system.” “Now I know where to access housing resources in the city of Oakland.” “Thank you for a great evening. Please consider 1 or 2 meetings like this each month.”

16. Alameda County Small Business Development Center ASCEND School