1. Department of Family and Children Services (DFCS) Planning for Success 2012 – 2014 Initiatives

2. FY 2012 Major Initiatives  Select and fully implement Differential Response (DR) Model  Refine and implement the Statewide OFI (Eligibility) Georgia Re-Engineering Our Work (GROW) Model  Create a Contracts Unit to standardize and effectively monitor all deliverables  Development and implement a statewide intact call line for reporting child abuse

3. FY 2012 Major Initiatives (cont.)  Complete a formal training system assessment partnering with Georgia State University  Create and implement a statewide “System of Care” model  Enhance the impact of the Office of Provider Management

4. FY 2013 Major Initiatives  Provide improved competency-based training to all mid-level child welfare managers  Train all child welfare supervisors using the “Putting the Pieces Together” program  Expand the Call Center capacity to manage all calls through centralized intake  Continue to support the development of the “System of Care” model

5. FY 2014 Major Initiatives  Collaborate with DCH to better define DFCS’ role in processing Medicaid Eligibility  Partner with internal and external stakeholders to establish DFCS as a state-of-the-art learning organization