1. Success and Failures of Community Information Centers The Need for Local/Global Networking Motoo Kusakabe Vice President The World Bank

2. Four Success Factors for CICs Organizations to link to Community Locally Relevant Contents/Services Affordable Technologies Financial/Operational Sustainability

3. Types of Organizations to Support CICs Public Sector Organizations NGOs Producers Organizations Farmers, Self-employed Women, etc. Civic Organizations Schools, Libraries Private Sector Village Phone Shops Cyber Caf é Franchised Information Kiosks

4. Organizational Success Factors Community Participation, Ownership Strategic Partnerships are critical Community-Organizations, Diaspora, Dev. Agencies, Private sector Role of Leaders/Champions Government Policy, Strategies

5. Private Sector - Better Results Vodacom telephone shops 1635 Entrepreneurs, 20,000 employment Cyber cafes create simple viable models In Thailand, private sector model out-perform public ones In India, franchised kiosks provide potentially viable models

6. Civic Telecenters - viable models Uganda school-based telecenter pilots, by World Link University-based telecenters pilots in West Africa by Univ. of Massachusetts Thailand, informal education-base telecenter produce the best results

7. Producers ’ Organizations SEWA (Self-employed Women ’ s Association) use ICT for job creation and disaster preparedness training In India, Milk Producers Association uses ICT to enhance productivity.

8. Locally Relevant Contents Building local contents are the major constraints Technical, cultural, & policy constraints Development cost may be prohibitive due to lack of critical mass Localization should address the needs of the illiterate, poor community

9. Creating Local Contents Participatory local content creation Content creators, aggregators, South-South content sharing Global Knowledge Contents Sharing Culturally sensitive localization by local institutions

10. Affordable Technologies Satellites and wireless provides affordable options VITA provides LEO Satellite connection at $500 a year World Space Foundation provides satellite radio, data download Web-Sat provide affordable high speed two way satellite connection. Basic Human Needs use this for Afghan school-based telecenters

11. Explore Low-Tech Solutions To reach poor and illiterate people, traditional media is also important Radio, FAX, email, print Face-to-face meetings Role of social entrepreneurs and local institutions is vital

12. Financial / Operational Sustainability Many Failures: Top-down approach Too technology oriented Lack of local contribution Some sustainable models: Thailand ’ s experiments Telephone Shops / Cyber Cafes Private sector / Civil Org. models

13. Defining Sustainability Public Goods nature of local connectivity Innovative ways to finance CICs Output-Based Aid Minimum Subsidy private sector tendering

14. Next Steps Collecting case studies systematically Identifying financially operationally sustainable models Creating a network of Local / International institutions to share knowledge contents