1. Role of a LOSS ADJUSTER

2. Introduced by Alison Gamble BA (Hons) Dip CII Technical Marketing Manager

3. Basic outline Investigate and manage the settlement of insurance claims Typically appointed by insurance companies Collate the facts about a loss and make recommendations about how to settle the claim Oversee whatever action is required to conclude the claim

4. Collating the facts Meeting with the Insured Purpose To establish the nature of the risk –Moral & Physical Features –Value at Risk –Warranties and Special features To establish the background & circumstances of incident so that we can determine whether or not there is an admissable claim under the Policy To provide advice to the Insured and explain the claims process

5. Fire

6. Definition of Fire –Actual ignition –Something on fire that should not be Time day & date of discovery – whom/how Circumstances Point of origin Cause Spread & Stop Extinguishment Nature & extent of damage Adequacy of sums insured

7. Flood

8. Skills required Flexible and able to deal with different situations Confidence to control the visit Calm and able to think under pressure Enquiring mind and attention to detail Good with people

9. Is it covered? Insurance policy is the contract Principles of insurance and insurance law Financial Ombudsman Service Potential for fraud

10. Types of claim

11. Dealing with the claim Validating the extent of loss Deciding the best course of action Overseeing the conclusion of the claim Pursuing a recovery or contribution

12. Origins Fire insurance began in 1700’s Assessor emerges early 1800’s Some solely for Insurers Some of these traceable today Adversarial system for century Crisis & scandal in 20’s & 30’s 1941 – Fire Loss Adjusters Assoc. 1961 – Chartered Loss Adjusters

13. The Chartered Institute of Loss Adjusters Formed in 1961 Smallest Chartered body Office in City Institute of members not firms Professional not trade body Members elect Council Ensures professional standards Organise exams & qualification ACILA/FCILA Truth and Equity

14. Recruitment, Training & Qualifications Rare to begin as an Adjuster Diverse backgrounds Certificate Level 3 Diploma Level 3 Chartered status Level 7 Work toward Associateship C.P.D. required 5 years Fellow

15. Role of a LOSS ADJUSTER