2. Presented by Educational Leadership Website Team Matt Chong, Ronnie Clark

3. The scenario; let’s set the stage Small rural community 16,000 residents New school built 7 years ago at cost of $31 million 43 teachers Strong commitment to technology 575 computers in various locations 8 computer labs 9 servers IT staff

4. The scenario; let’s set the stage Rollout of new grade book program at Cunningham H.S. Rollout of new administrative package software at C.H.S. New software was implemented without input of teachers New software was rolled out mid school year (Feb) 16 months since the rollout IT department did not formally train teachers Nobody at the school was familiar with the software Two teachers were selected to learn software on their own and coach others

5. Key stakeholders (who’s involved) Administration Coaches Jacci Joya Brandon Stohl Six assistant coaches Teachers Software company’s tech rep IT Staff

6. Performance issues Skills/Knowledge Software Administration Needs Clarity of Expectations Motivation-Value Teachers may not see improvement over old system Motivation-Confidence Coaches not confident they can overcome the flaws in the software Some teachers could not understand the job aid Jacci not confident that administration cares about faculty needs.

7. Performance issues Environment Software DOS based vs. Windows based Would not allow grade book to take attendance into account User manual was poorly written Only one copy of manual purchased Tech rep was inflexible and lacked familiarity with software IT Staff IT and teachers not on same page Room not ready for training day

8. Performance issues Incentive Coaches weren’t compensated Six assistant coaches weren’t compensated Problems with the old system?

9. Proposed solution Software Analysis Software Designer Can the software meet our needs as is? Company Representative Other company training materials Other schools How is the software being used? Training materials/job aids Teacher use and satisfaction

10. Proposed solution Gap Analysis Expectations of Administration Teacher performance during last grading period Cause Analysis Software deficiencies Clarity of expectations Job Aid clarity Priorities of IT Staff

11. Proposed solution Environmental Solutions Ask company to modify software to meet school needs. Ask administrators if they would consider new software. Research new software outside School Manager. Clarify role of IT Staff Training Solutions Clarify expectations of administrators with all teachers Worked examples and practice problems New Job Aid with printed list of expectations Captivate or training videos for teachers to refer back to

12. Evaluation… Environmental Survey teachers on interaction with IT staff E-mail teachers to see if modified software meets their needs Beta test new software before purchase (if approved) Training Test teachers at the conclusion of new training Survey department secretaries about teacher application of training at end of next grading period Interview principal to ensure expectations are being met

13. References Rossett, A.(2009). First things fast: A handbook for performance analysis. San Francisco, CA: Pfeiffer. Mager, R. F., & Pipe, P. (1997). Analyzing Performance Problems. Atlanta, GA: Center for Effective Performance. Rossett, A., & Schafer, L. (2007). Job Aids & Performance Support. San Francisco, CA: Pfeiffer. http://www.teacherease.com. Retrieved October 23, 2009 http://www.teacherease.com http://www.snapgrades.net. Retrieved October 23, 2009 http://www.snapgrades.net