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Published byMarianna Sherman Modified over 9 years ago
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1 TMC 33 Year Old Publishing And Trade Show Company First Magazine in Contact Center and VoIP Space TMCnet: Top 4,500 Sites in World
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2 Communications The Future Of
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3 Can’t Live Without it
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4 Is Stressful
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5 Office Phone Home Phone VoIP Cell Phone Voice Contact
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6 Office Phone Secretary Home Phone VoIP Cell Phone Voice Contact
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7 Office E- mail IM SMS Gmail Secretary E-mail Contact
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8 Boss Calls Take Call Chicken or Fish Lose Customer Customer Typical Situation
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9 Mass Confusion VoIP Productivity Boosting Converged Applications Communications Software Mobility Solutions Real-Time Communications This Won’t Solve Anything
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10 To Get Rid Of These Pesky ARROWS!!!!! We Need What Are We Doing?
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11 Company Supplier Component Maker Customer ManufacturingJust In Time
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12 Take Boss Call Customer Call Boss Customer Friend CommunicationsJust In Time
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13 Is Really The Real Reason We Purchase Technology! This Term CommunicationsJust In Time
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14 Technology Changes Solutions Last
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15 Your Future is VoIP What is it? Regular Voice Voice over IP Voice
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16 Where Did it Come From? Hobbyist Toy
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17 The Terms Internet Telephony IP: Internet Protocol IP Telephony VoIP: Not Really Fax or Video But Doesn’t Matter
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18 Obvious Benefit: Cost Savings Consumers Enterprise Service Providers Contact Centers
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19 Contact Centers Remote Agents Distributed Contact Centers Offshoring – Indirect Cost Savings Single Wire – Easier Management Knowledge Workers
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20 Other Benefits? Presence Less Equipment Browser-Based Phones
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21 IP Telephony is Telephony Now the Safe Choice Everything Else is Legacy Even Wireless Providers
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22 How Does Business Benefit? Seamless Connectivity Virtual Enterprise Easy Video New Services More Flexibility Wireless Benefits – Soft Client or Phone Dual-Mode Phones
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23 Hosting Becomes Easy Reduces Capital Expenditures Ensures Competition VoIP Allows Workers and Host to be Anywhere – Saves $ Allows Distributed Contact Center and Flexible Business Growth
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24 Standards H.323 – Video SIP –Intelligent Endpoints –Can Register Dynamically Like E-mail –Signaling and Media Paths are Independent –Presence Built in
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25 Where Do I Start? Every New Technology Has Important Nuances
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26 Heed Warning Signs
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27 Heed Warning Signs Bandwidth IssuesSecurity QoSFind Solid Vendors
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28 One Step at a Time You Can Migrate To IP Start With Workgroups Soft Clients Not All Or Nothing
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29 Where Are We Headed? Incredibly Flexible Communications –Find Me – Follow Me WiFi Telephony – Video Instant Collaboration Ambient Telephony Person Not Device Presence Genius
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30 Presence Genius Do I Know You? DND Polite Rejection Minimize Interruption
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32 The End –Thank You For Attending And Listening And –Thank You Interactive Intelligence/Vonexus For Inviting Me! –WWW.TMCNET.COMWWW.TMCNET.COM –Blog: tehrani.com »Rich Tehrani »President »TMC »rich@tmcnet.comrich@tmcnet.com
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