1. 1 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

2.  Business to Business Marketing= B2B  Covers transactions between business organizations  Both sides are companies or organizatons 1-2 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

3.  A machinery company sells machine to a chemical company  A chemical company sells chemical raw materials to a food company  A petrolium company sells raw petrolium materails to a plastic company  A microchip company sells microchips to a computer manufacturer company  A packaging company sells packages to a laundry detergent producer 1-3 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

4. 1-4 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

5.  A logistics company sells logistics services to a construction company  An advertising agency creates advertising campaign for a food company  A consultancy company provides management consultancy for an energy company  A hotel chain makes an agreement with a textile company for their sales-persons business trips 1-5 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

6.  marketing of products to businesses or other organizations for use in production of goods, for use in general business operations (such as office supplies), or for resale to other consumers, such as a wholesaler selling to a retailer. 6 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

7. Marketing Mix Promotion Place Price Product 7 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

8.  The total offering is created by a partnership between the buying organization and the marketing organization.  The process creates an augmented product that is specific to the buying unit’s needs and maximizes the value creation capabilities of the marketer. Core Product + Financing Terms + Delivery Options = “Total Offering” 8 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

9.  The mutually agreed-upon amount that satisfies both sides in an exchange.  Often varies from fixed price, with more special discounts and allowances (in comparison to consumer markets.)  May involve things other than a one-time price payment (such as commissions.) Price is the measure of value exchanged and is determined by the market—not by costs. 9 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

10.  Place is about getting the product to the customer in order to maximize economic utility. Economic Utility Form Time Place Possession 10 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

11.  Emphasis is frequently on advertising.  Communication with customers is often a monologue.  Relationship is often brief.  Emphasis is frequently on personal selling.  Communication with customers should be a dialogue.  Relationship is often long-lasting. Consumer V.S. Business to Business Business-to-business marketing requires a different emphasis on different parts of the promotional mix 11 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

12.  Geographically Concentrated  Relatively Few Buyers  Relationships are usually strong  Geographically Dispersed  Mass Market; Many Buyers  Relationships are weak Consumer Business to Business 12 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

13.  Can be technically complex  Customized to user preference  Service, delivery and availability very important  Purchased for other than personal use  Standardized  Service, delivery and availability only somewhat important  Purchased for personal use Consumer Business to Business 13 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

14.  Professionally trained purchasing personnel  Functional involvement at many levels  Task motives predominate  Individual purchasing  Family involvement, influence  Social or psychological motives predominate Consumer Business to Business 14 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

15.  Technical expertise is an asset  Interpersonal relationships between buyers and sellers  Significant personal info exchanged  Stable, long-term relationships encourage loyalty  Less technical expertise  Nonpersonal relationships  Little personal information exchanged  Changing, short-term relationships encourage switching Consumer Business to Business 15 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

16.  Shorter, more direct  Organization involvement as part of supply chain  Indirect, multiple relationships  Little or no customer supply chain involvement Consumer Business to Business 16 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

17.  Emphasis on personal selling, dialogue  Most communications invisible to the consumer  Consumer is seldom aware of B2B brands and companies  Emphasis on advertising, monologue  Companies compete for visibility and awareness of consumer market Consumer Business to Business 17 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

18.  Complex purchasing process or competitive bidding, depending on purchase type  Usually list or predetermined prices Consumer Business to Business 18 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

19.  Direct  Elastic  Less volatile  Derived  Inelastic (short run)  Volatile (leveraged)  Discontinuous Consumer Business to Business 19 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

20.  Nothing happens unless consumer buys something 16 1. Suppliers forecast production on existing order rates. 2. If consumer demand drops, the order rate also drops. 3. Supply chain members are then likely to overcompensate the difference between the old and new forecasts, because: A.Inventory levels can decline to fit new order rate B.Customers change orders frequently C.Minimum order quantities may exist D.Trade promotions may influence buying patterns Acceleration Principle: “Bullwhip Effect” Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

21.  The puzzle of the B2B Customer needs “Total Offering” Product Service Image Availability Quantity Evaluated Price Timely delivery 21 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

22.  Hyper-competition  Formation of partner networks  Adoption of technology and the internet  Supply Chain Management  Time Compression 22 Copyright © 2011 Pearson Education, Inc., publishing as Prentice Hall

23. Copyright 2009 Pearson Education, Inc. Publishing as Prentice Hall1-23 Copyright © 2009 Pearson Education, Inc. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.