1. Parts, the Good,Bad & the Ugly Ronelle Ingram ITEX 2006 www.ronelleingram.comwww.ronelleingram.com ronellei@msn.com 714.744.9032

2. 714/744-9032ronellei@msn.com www.ronelleingram.com 2 Parts Can MAKE or BREAK the PROFITABITY of your company

3. 714/744-9032ronellei@msn.com www.ronelleingram.com 3 Throw Away Culture Profitability Culture Expectations Make it a Game Who Wins?? Manufacturer / Dealer

4. 714/744-9032ronellei@msn.com www.ronelleingram.com 4 What’s in it for ME Who is ME? Are parts priced? No Charge / No Sign Expectations

5. 714/744-9032ronellei@msn.com www.ronelleingram.com 5 Why Do We CARE?? 7 to 1 ratio Free money Service Anti-Expenses Revenge

6. 714/744-9032ronellei@msn.com www.ronelleingram.com 6 Joint Venture Management Techs Shop Accounts Payables Management

7. 714/744-9032ronellei@msn.com www.ronelleingram.com 7 Inventory Control Who is in control? If you don’t care will they? Instant expense Monthly ride off End of the year tax shelter 5 year, last date of manufacturer

8. 714/744-9032ronellei@msn.com www.ronelleingram.com 8 Car Stock Who is responsible? What tech carries Too little? Too much? PM Kits / Borrowing parts Missing parts Lost / Broken / Stolen

9. 714/744-9032ronellei@msn.com www.ronelleingram.com 9 Obsolete Constant Discipline Frequent car inventories Don’t trust your computer program Don’t trust a human End of life cycle End of National account / lease/ big acct Look at non-usage reports Look at DUSTY parts

10. 714/744-9032ronellei@msn.com www.ronelleingram.com 10 Over Night Air Is your inventories BEST FRIEND When you should stock parts Start up parts stock Use PM Kits The Show room (sold) Lease returns OTHER MANUFACTURE’S WARRANTY FIERY, Memory, Hard Drive, Surge Protector

11. 714/744-9032ronellei@msn.com www.ronelleingram.com 11 Board Repair Manufactures Out source In house repair Timeliness Follow-up calls Reduced refunds Independents Ambassador (IL) (best of Mid West) Nation Wide Repair Service (East) High Tech (FL)

12. 714/744-9032ronellei@msn.com www.ronelleingram.com 12 Lease Returns Machines waiting for Lease Return Buy a off lease machine cheaper than the part Print systems, laser units, PC Boards Call a local dealer Call your dealer rep Call another dealer (for older parts)

13. 714/744-9032ronellei@msn.com www.ronelleingram.com 13 Use Old Parts All the other parts are 5 years old I am reuniting old friends Maintenance agreement terms gives you: the right to use “any appropriate parts” The right of ownership of old parts Scrap old frames, not the boards, print systems, laser systems, good IU’s Cost of labor vs Cost of Parts

14. 714/744-9032ronellei@msn.com www.ronelleingram.com 14 Bulletins/Mods/Updates Someone must be in charge Dispersement procedure Follow-up Archive / Remember Track Warrantees Aggressively

15. 714/744-9032ronellei@msn.com www.ronelleingram.com 15 Cost of the FREE Part Modification Return Bulletin, Read Requirements, Count, Record, Cross Reference Serial #’s, Order replacement, Pay for the parts, Tell Techs, Follow-up, (do the mods), Recover old Parts, Store, Recount, Fill out Forms, Return parts (two shipments), Follow-up, Email or Phone, Wait for the Credit, Follow-up. You do the math

16. 714/744-9032ronellei@msn.com www.ronelleingram.com 16 The Labor Issue Warranty Labor Travel vs Cost of Part Start in shop vs in Field Customer Pays Dealer Subsidizes / Profits

17. 714/744-9032ronellei@msn.com www.ronelleingram.com 17 Do the Numbers Toshiba Model Kyocera Experience Manufacture Branches How about you??

18. 714/744-9032ronellei@msn.com www.ronelleingram.com 18 Most Expensive Part The part you never use

19. 714/744-9032ronellei@msn.com www.ronelleingram.com 19 It is up to YOU Perfection Procrastination Paralysis