1. It’s all About MINISTRY

2. Steve Blackburn, Vice President Chief Financial Officer Arthur Blinci, Vice President Chief Risk Management Officer Tim Northrop, Vice President Chief Insurance Officer Bob Kyte, President Chief Executive Officer ARM OFFICERS

3. ARM SOUTH AMERICA INTREGAL PART OF ARM MINISTRY SAME PRIORITIES OF SERVICE CUSTOMIZED FOR SOUTH AMERICA Jabson Magalhães da Silva General Manager

5. GICV GENCON Insurance Company of Vermont Assets: $100 Million Gross Premiums: $47 Million Property Insured Value: $12.5 Billi on

6. MINISTRY PRIORITIES

7. #1 PRIORITY CLIENT EXPERIENCE

8. OUR MINISTRY IS TO PROTECT YOUR MINISTRY PREVENT OR REDUCE LOSSES TRANSFER THE LOSS THROUGH RISK FINANCING OUTSTANDING SERVICE

9. TIMELY Response

11. Before Tornado Piedmont, AL

12. After Tornado Piedmont, AL

13. August 2011 Piedmont, AL

14. ELECTRONIC RESOURCES

15. Newsletter

17. PRODUCT INNOVATION

18. ONE STOP SHOPPING We find the Coverage you Need

19. SUMMARY Streamlining Financially Stable Claims – Transparency – Accessibility – Timely Response Client focused Products

20. …OUR MINISTRY IS TO PROTECT YOUR MINISTRY