1. A new service delivery model @ the Baillieu Library, University of Melbourne Sabina Robertson, Arts Librarian

2. Overview

3. Catalysts for change Meeting spacesstudy spaces

4. Redevelopment of the Ground Floor: consultation processes Waiting area Display spaces

5. Design of the Service Desk Borrowing : Self service Service area … and provides quick access to full text, where available

6. The Tiered Delivery Model

7. Front of House Service delivery Working with StudentITCollaborative work spaces

8. Service Desk in action

9. Reflection