1. 19575 Diploma of Hairdressing

2. Ambition in Action www.sit.nsw.edu.au Diploma of Hairdressing Salon Management 19575 Petersham TAFE

3. Ambition in Action www.sit.nsw.edu.au The Diploma of Hairdressing Salon Management develops skills and knowledge in small business management and salon supervision through a combination of work based activities and off the job learning. This Course is directed at existing and intending salon owners and managers in the Hair and Beauty industries.

4. Ambition in Action www.sit.nsw.edu.au  Part-time 1 Semester  1 night per week  Nominal hours are 354 hours  Through gaining RPL (recognition of prior learning) and depending on the students learning ability the hours may be reduced resulting in early completion.  Flexible  Correspondence Length Of The Course

5. Ambition in Action www.sit.nsw.edu.au  TAFE recognises the skills and knowledge you have gained through previous studies and work experiences.  There is a process that you will have to go through to apply for RPL.  If you wish to apply for RPL your teachers will assist you with the process Recognition Of Prior Learning

6. Ambition in Action www.sit.nsw.edu.au  Plan the business activities of the salon  Monitor and manage the business activities  Monitor and respond to Customer requirements  Promote the salon and its services At the completion of the course learners will be able to:

7. Ambition in Action www.sit.nsw.edu.au  Provide team leadership and supervision to the staff of the Salon  Develop and monitor systems to ensure the efficient functioning of the salon  Develop and implement the OH&S system for the salon  Select and recruit staff

8. Ambition in Action www.sit.nsw.edu.au To achieve the qualification learners must complete All 6 compulsory units in Group 1 and All 4 elective units in Group 2 The Diploma of Hairdressing Salon Management has a course structure of 10 Units. One group of 6 compulsory units in (group 1) and one group of 4 elective units (group 2)

9. Ambition in Action www.sit.nsw.edu.au  BSBSMB406A Manage small business finances  WRHSM501A Manage Hairdressing Service and Sales Delivery  WRHSM502B Promote a Hairdressing Business  SIRXOHS003A Provide a Safe Working Environment  SIRXHRM002A Recruit and Select Personnel  SIRXMGT003A Lead and Manage People Group 1 Compulsory Units

10. Ambition in Action www.sit.nsw.edu.au  BSBCUS501A Manage Quality Customer Service  BSBFRA501B Establish a franchise operation  BSBSMB404A Undertake Small Business Planning  SIRXHRM001A Administer Human Resources Group 2 Elective Units

11. Ambition in Action www.sit.nsw.edu.au  Implement Strategies for Management of Finances  Legal requirements for keeping financial records  Procedures for receipting cash  Effective financial record keeping  Review Strategies for Management of Finances  Cash flow / Petty cash  Performances measures Manage Small Business Finances

12. Ambition in Action www.sit.nsw.edu.au  Source documents  Accounts receivable / debtors ledger – Accounts payable / creditors ledger  Monitor Strategies for Management of Finances  Bank reconciliation  Cash flow / Petty cash  Performances measures

13. Ambition in Action www.sit.nsw.edu.au Maintain and improve hairdressing services and sales delivery Maintain and Improve salon turnover and profit margin Manage contingencies Negotiate the supply of product Co-ordinate staff training and support Provide a harmonious and productive working environment Manage Hairdressing Services and Sales Delivery

14. Ambition in Action www.sit.nsw.edu.au Develop marketing strategies Determine a marketing mix for the business Implement marketing strategies Monitor and improve marketing performance Promote a Hairdressing Business

15. Ambition in Action www.sit.nsw.edu.au Duty of care OH&S laws explained Getting started with OH&S OH&S policies Staff Consultation Assess and Control Risks Train Staff Establish and Maintain Record Systems Provide a Safe Working Environment

16. Ambition in Action www.sit.nsw.edu.au Hiring the right staff Defining Future Staffing Requirements Job description Interviewing Managing staff Performance and appraisals Recruit Staff Assess and Select Applicants Full-time, part-time or casual Recruiting methods eg. Advertising Recruit and Select Personnel

17. Ambition in Action www.sit.nsw.edu.au  Lead the Team, Lead by Example  Delegate responsibility  Motivating staff, Feedback and rewards  Managing poor performance - Develop Self  Develop and Communicate Team Objectives  Establish, Develop and Improve Teams  Consult With the Team  Support The Team  Team management  Leadership qualities, traits, styles Lead and Manage People

18. Ambition in Action www.sit.nsw.edu.au Ensure delivery of quality products and service Services are Delivered and Maintained to Standards Agreed By The salon and Clients Salons Customers Service Policies Salons Customers Service Procedures Codes of Practice Problem Solving Decision Making Strategies Monitor, adjust and report customer service Legislation Manage Quality Customer Service

19. Ambition in Action www.sit.nsw.edu.au Research feasibility of establishing a franchise operation Plan for establishment of a franchise operation Implement plan for establishment of a franchise operation Review implementation process Establish a Franchise Operation

20. Ambition in Action www.sit.nsw.edu.au Identify the Elements & Purpose of a Business Plan Write Organisational Goals Research Data Required for Organisational Planning Perform a S.W.O.T. Analysis Describe the Organisation’s Proposed Structure Describe the Organisation’s Marketing & Sales Requirements Undertake Business Planning

21. Ambition in Action www.sit.nsw.edu.au Describe the Organisation’s Product/ Operational Strategies Describe the Organisation’s Possible Specialist Service Providers Identify & Develop Organisational Risk Management Strategies Describe the Organisation’s Financial Viability Present a Written Business Plan

22. Ambition in Action www.sit.nsw.edu.au Implementing Staffing Levels Monitoring Staff Performance Identifying and Minimising Potential Industrial Relations Problems Developing and Implementing Training Plans Communicate two-way information and ideas Administer Human Resources

23. Ambition in Action www.sit.nsw.edu.au Building and maintaining effective relationships Managing difficulties to achieve positive outcomes Developing trust and confidence Actively monitor and evaluate team outcomes Participate in team formation and planning Contribute to and manage team performance