1. Library Staff Training: High Tech & High Touch Donovan Deakin Learning Product Manager WebJunction

2. How do you like your coffee?

3. Market Research Trends An increase in interest and adoption of online learning Dissatisfaction for respondents with their own existing Online Learning programs Barriers to training –Staff time –Expertise –Lack of funding –Technology

4. Training Methods Face to Face most popular –In house –Outside contractor Conferences Online training from outside source

5. Online Learning adoption Majority offer online learning today or will in the next two years. Methods –Synchronous - Larger budgets –Self paced – All sizes

6. Blended Learning Adoption is varied Not just online courses and face to face Many libraries using Web 2.0 technologies

7. Web-based Staff Training

8. Formal Training Plans Majority will in the next two years. Talent/performance management

9. Management Content Leadership and Succession Planning –Management –Supervision Marketing and promoting library services Board/Trustee Training

10. Patron Services Content User services –Youth –Cultural and Lingual Diversity –Adults Working with patrons –Difficult patrons –Social Challenges

11. Technology Content Information technology Computer applications and tools Web 2.0

12. Training Budgets Budgets currently static Minority see an increase in the next 2 years

13. Impact and ROI of Training Morale/job satisfaction Attendance and evaluation of trainings Job performance ratings Improved Library Services

14. Summary of Findings Content design needs to fit into existing schedules Budgets static, projected to increase Online learning adoption slow, but will grow Growing awareness and interest for Web 2.0