1. Approaches to Induction A Short Presentation Bryan Edwards

2. Agenda Background Recent Induction Theory 5 Innovative approaches to Induction How ABC could help

3. BACKGROUND www.abctrainingsolutions.biz

4. YOUR INDUCTION EXPERIENCES

5. C.I.P.D. approach to induction Paul Turner (2014) Author & Judge CIPD P.M. Awards: “moving away from a traditional sheep dip approach to a process that’s two-way and interactive” “induction should incorporate discovery and conversation”

6. What is Induction? “it is that period between when people join to when they’re fully up and running that we’re realising is important – on-boarding is getting a higher profile than in the past” - C.I.P.D.

7. On-Boarding “On-boarding refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviours to become effective organisational members and insiders” - Wikipedia

8. Induction Process 3 phases: Operational induction – The essentials Orientation: company background/ Values/ Clients/ Behaviours On-boarding – the first ‘90 days’, building in:  Experiences tailored to inductee  Reviews of learning  Formal sign off upon completion

9. Ideal Inductee Behaviours Employee Characteristics  Information seeking  Feedback seeking  Networking The Effective On-boarding of New Employees- T.N. Bauer & B.Erdogan

10. INNOVATIVE APPROACHES

11. United Coffee Verbal job offer from H.R. Director Offer letter contains:  Samples of coffee  Culture pack on USB stick Phone call from H.R. day before start Access to any number of 360 on-line training courses and study immediately Engagement score: 69% (versus 38% average)

12. BBC Worldwide Sheep dipping new starters not the answer: “we were getting glazed looks” Welcome email from CEO with links to:  Videos about BBC products  Corporate information  Vox pops of real employees talking about the company 2 versions of email Short orientation meeting first day Monthly (1 day) induction course run by Induction Champions

13. Induction Day Background to the company Values How they fit in and contribute to the corporate aims through their jobs How to network Videos of employees on the above B.B.C. Executive board speakers with local speakers talking about how it translates to their location William and Mary family & Sherlock Holmes exercises

14. House of Fraser Transform old ‘glazed look’ induction into something more dynamic & tailored. Key Features: Music at start Video montage Specialist speakers Interactive exercises – HOF brand/H & S Personal Achievement Records Buddy system Management Induction – meet/greet

15. Tiny Computers 3 day off-job induction Guest speakers inc M.D. Exercise: Build a computer Induction testing

16. esure Giving ownership of development to inductee 112 page Learning Logbook Team Leader Guide 3.5 hour Briefing Session for internal trainers

17. Some Final Thoughts Use the experience of existing staff:  What did they receive when they started?  What could have helped them better?  What did their previous companies do? Can we learn something? Evaluation metrics:  Evaluation forms/ telephone interviewing  Feedback from exit interviews  Labour turnover  Levels of engagement  Productivity  Fidelity brand enhancement

18. HOW CAN ABC HELP?

19. How can ABC Help? Training needs questionnaire – design/analysis Focused interviews – existing employees Designing workshop materials Support tools such as Learning Logbook P.R. proformas and support documentation

20. Summary Inductions should be two way, interactive and tailored On-boarding - not one-off events but help individuals get fully effective as quickly as possible Best source of help includes existing staff Build in evaluation measures at the outset