2. Telephone Shilpi uses 30 lines telephone panel support system. Customer can dial 011-43500600 & 022- 42950312 to 15 telephonic supports.

3. Webex Shilpi provide online support and services to customer using world known Webex connectivity. To connect client’s machine follow the following steps: Click on Remote Login

4.  Following window will open Click On start Ask client to click on join Note: Client side and Representative side works simultaneously Client Side Representative Side

5. Click On start

6.  When you click on start a session id will generate as shown below: Give this session number to client

7. Click on it

8. Click on OK

9. Client ‘s Machine

10. Click on End Session After solving client’s problem, click here to end session

11. Client Side Ask client to click on join

12. Ask client to enter session id and other details Ask client to submit information

13.  When client click on join following window will open

14. Ask client to click OK Ask client to tick on grant permission

15. Click OK

16. Feedback Form will be fill up by client (if he wish)

17. Live Chat Firstly click here Mention all Details & click here to send

18. Following window will appear

19. Customer Support Penal