1. CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Office Systems and Technology Chapter 9: Software for Business Applications

2. 2 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Application Specific Software Specific software developed for business operations, usually designed by in-house programmers or purchased from vendors  Accounting applications for accounts receivable, accounts payable, payroll, and general accounting  Marketing applications for product development, pricing, and promotion  Financial application for analyzing options  Operations functions might include CAD/CAM, inventory, distribution, and quality control  Human resource applications manage recruiting, staffing, and training

3. 3 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Enterprise Integration Enterprise systems include modules for applications in various areas, provides cross- functional data combine from the different areas  Enterprise data  Vendor support Enterprise integration software is used for decision making  Middleware  Enterprise application integration software

4. 4 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 General Purpose Application Software Performs common business tasks for the user, often referred to as productivity packages  Word processing  Spreadsheet  Database management  Graphics

5. 5 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Software Procurement Custom-designed software is developed in- house or is leased/purchased from a vendor Off-the-shelf software is a general purpose application, comes with support materials and help services An application service provider leases software to organizations through the Internet or a private network

6. 6 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Software Suites and Integrated Packages Provide word processing, spreadsheets, database management, and graphic programs A suite includes complete versions of each program; an integrated package has a scaled down version of each package Common functions include setting defaults, commands, revisions, and other menu and toolbar utilities

7. 7 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Data Integrity/Active Window Data accuracy and integrity are important issues Integrity is increased when ONE set of data is available to all departments instead of repeated in many places The open window is considered active and titled at the top  A menu bar is below the title bar  A toolbar is a graphical representation of often used features  A dialog box displays information to users  A help menu is available

8. 8 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Word Processing Software is used to create, edit, revise, format, save, and print text-based documents Default values provide a standard format WYSIWYG format helps make choices Word processing features are numerous Merging documents for mass mailing, macros to automate tasks Multi-page document formatting Formatting documents, columns, orientation Tables and columns organize information

9. 9 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Spreadsheets Software creates an electronic version of a worksheet for data analysis Spreadsheet features assist in creating worksheets that can be protected Data can be formatted with various number types and page setup options Macros automate tasks Graphs/charts can be created based on worksheet data

10. 10 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Database Management Software is a collection of data for easy retrieval, creating documents, and queries Administrative professionals should be able to utilize a database and its features Data formats are set in the table structure Queries allow users to extract data that meets specifications set Reports present output in a formal format Forms are used for data entry Wizards and macros for automation of tasks

11. 11 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Graphics Applications Software to create graphs or presentation graphics Graphs/charts can be created in spreadsheet software too Presentation software is very popular for visual aids in business presentations with various tools and formatting options

12. 12 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Other Software for Business Desktop publishing software is used to combine computer technology with word processing, graphics, and page layout Web browsers are used to easily navigate the World Wide Web Groupware supports collaboration within and among work groups for word processing, e- mail, meetings, and scheduling

13. 13 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Configuration Computers need to be configured to work with the network, intranet(s), and/or the Internet IT personnel are responsible for the task, but users need to understand their requirements End-user development is an issue of concern Outsourcing is contracting with someone for some or all of the computer operations

14. 14 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Implementation This is part of the information systems life cycle Implementation for enterprise applications includes formal review by end-users; it includes testing, conversion, training, and documentation Implementation for end-user applications includes testing, conversion, training, and documentation

15. 15 CPS ® and CAP ® Examination Review OFFICE SYTEMS AND TECHNOLOGY, Fifth Edition By Schroeder and Graf ©2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Management This is a joint responsibility of the IT personnel and end users System maintenance includes monitoring (trouble log), evaluating (output), and modifying the system on a regular basis Organizations change based on government, technology, and the desire to remain competitive in their industry