1. The Hopeful Workplace Presented by George Needham and Joan Frye Williams An Infopeople Webinar January 17, 2012 Infopeople webinars are supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.

2. This is not hope

3. Neither is this

4. Nor this…

5. Not this, either!

6. Ingredients Meaningful goals The will to get there The way to get there Some level of control Reasonable expectation of success Connection to others

7. Meaningful goals

8. Look beyond the library

9. Clarity

10. Prepare for success

11. The will to get there

12. “Here’s what’s in it for you…”

13. Dare to commit

14. Consensus The process was fair I understood the decision criteria There was an opportunity for my voice to be heard Even if the direction isn’t exactly what I would have chosen, I will support it with positive communications and actions

15. The way to get there

16. Appreciative inquiry What do we have to work with? What are we really good at? What is uniquely ours?

17. Yes, and…

18. Focus on results

19. Learn from mistakes

20. Stealth, guile, and disobedience

21. Some level of control

23. Clear role expectations

24. Open communications

25. Authority to seek alternate routes

26. Recognition

27. Reasonable expectation of success

28. Analogies and examples

29. Support from successful role models

30. Equal time for the upside surprises

31. Connection to others

32. Civility

33. Generosity

34. Flexibility

35. Self care

36. Teamwork

37. Laughter

38. Gratitude

39. “If you’re going through hell, keep going.” -- Winston Churchill

40. Let’s continue the conversation http://www.georgeandjoan.com hello@georgeandjoan.com