1. Unit 1 communication in health and social care

2. Why are good communication skills are vital in health and social care?

3. Forms of communicationp1
You must produce clear easily understood information on the following include images and diagrams and a description of the communication.
Verbal- formal, informal, one to one, group. Explain what they look like, how they differ and examples of when they would be used in health and social care
Non verbal- body language-expressions, proximity, touch, tone of voice, hand gestures etc
Signs, symbols and pictures
Written communication- , text, letters social networking, new papers memos
Research, and describe lip reading, makaton sign language-give examples of basic sighns, braille, technological aids and human aids. Include a description of each, images, identify when it would be used and how it helps communication. Explain why it is important to use these i H ealth and social care.

4. p1
Types of
Body Language

5. Examples of body Language
Positive body language
Negative body language
These people are facing away from each other, the are leaning away. The girl has her arms folded across herself in a defensive way. Their facial expressions are indicate that they are unhappy.

6. The communication cyclep1
Annotated diagram

7. Communication p1 Communication that helps a good relationship
Communication that hinders a good relationship

8. p2
Barrier- using Slang/acronyms
Teenager is using shortened words , text talk and slang words which the OAP is not familiar with, She can not understand the information she is being given.
To over come the barrier- Formal communication could be used, this would mean that slang words would be avoided and the message could therefore be understood.

9. p2
Barrier- Health issues
She is in pain, this is effecting her concentration and ability to communicate effectively, her pain may mean the information she says a little confused, the doctor will not be able to understand what is being said.
To overcome the barrier- Be patient and calm, let the service user know they can take heir time to explain their symptoms. Paraphrasing could be used to repeat back what a person has said to ensure that you have understood the message. Closed questions could be used to keep the conversation short and simple to make it easier for the patient. Make them feel at ease and that help is at hand. This should calm them. Clarify points at a later date when the pain has subsided.

10. p2 Barrier to effective communication (Which heading)
What problems are they facing?
How could these barriers be overcome?
Sensory deprivation
Foreign language
Jargon/slang
Dialect
Acronyms
Distress
Emotional difficulties
Health issues
Environmental problems
Misinterupritation of message
Aggression p2

11. Prepare for a one to one conversation
Plan the conversation that will be done over the phone
Record the conversation
You will need to give information
Use listening skills
Use appropriate language
Assess your own verbal skills
Suggest ways you could improve next time.

12. Communication skills Notes Using an appropriate tone of voice
Making the person feel at ease
talking turns in group conversation, allowing time to talk and not interrupting
Using conversation cycle and active listening
Encouraging the other person by making sounds
Speaking clearly
Using appropriate language
Asking questions for clarification
Showing empathy
pace

13. Barriers I encountered
Why it caused problems
How barriers could be overcome
Possible barriers
Sensory deprivation
Foreign language
Jargon
Acronyms
Cultural differences
Distress
Emotional difficulties
Health issues
Environmental problems
Aggression
P3/m2

14. Prepare for a group conversation
Plan the conversation that will be recorded
Decide on a topic
Research the topic
Record the conversation
Note down the skills you intend on using-assertion, verbal skills, timing, active listening, effective body language, tone of voice, pace, proximity
Assess your own verbal and non verbal skills to communicate effectively
Evaluate the strengths and weaknesses of the verbal and non verbal skills
Suggest ways you could improve next time. p3

15. Preparation for group conversation
Title of chosen topic
Introduction
Points to remember for the conversation
Conclusion, drawing the conversation to a close
Skills I will need to use throughout the conversation

16. Transcript of the group conversation.

17. Example Transcript of the group conversation
Teacher-Hello, this is the Hadrian health and social care class and today we are going to have a group conversation about the morel issue of plastic surgery. Should we grow old gracefully or is plastic surgery a good idea?
Fatima- I think it’s a bad idea because It might effect people’s lives.
Teacher- In what way might it effect their lives?
Micheala-I think plastic surgery is not needed.
Somia They could have the plastic surgery and regret it or the operation could go wrong. They have been some horrible pictures in the papers for example Lesley Ash and her over sized lips.
Fatima-There have been some horrible cases, we have seen some plastic surgery disasters and some people that have taken it to the extreme such as Michael Jackson.
Natalia- some people have said that they have got addicted to it.
Hannah- I think that it’s good, it improves people’s lives as they feel and look better. If people don’t like the way they look it gives them an option to be able to change it. It will improve their confidence and most people are happy with the results. I think Katie Price looks better for it and she’s made her career out of it.
Natalia- In a way it’s good and bad.
Teacher- In what way?
Natalia- Some people like it so want to have it. If they want to have it and will feel better then that’s fine. It’s good when people really need it for example if someone has been scarred or burnt.
Somia- In these cases I agree it’s good to offer to patients.
Fatima- me too, I think plastic surgery should be used after serious injuries to improve scarring and damage to the face and body. This will improve their confidence in public and help them to recover and socialise after the accident.
Micheala- I do.
Hannah- I think it’s up to the person having it done. It’s their body and they can look how they want, even if they don’t have scarring it’s ok to have it, they’re paying for it.
Natalia- sometimes people want boob jobs because they have big ones that give them back ache or really small ones. I think if it makes them feel better it’s ok.
Hannah-Yes I do too.
Somia- When it’s done for vanity I don’t think it’s a good idea. They may not like the changes to their body or they might have felt pressure to have this done to look a certain way and conform to a stereotype of beauty. I don’t think it should be done for vanity just to try to create the look of a model but in cases where a person has scarring I think it is good.
Teacher- so do you think Gok Wan is correct in promoting a healthy body image and encouraging people to love the bodies they have?
Somia I think people should be happy with their bodies as they are.
Micheala- I think that having plastic surgery is not good, you should be happy to look like yourself.

18. Notes Communication skills Using eye contact Using facial expressions
Using an appropriate tone of voice
Using other aspects of positive body language
Making the person feel at ease
talking turns in group conversation, allowing time to talk and not interrupting
Using conversation cycle and active listening
Encouraging the other person nodding, making sounds
Speaking clearly
Using appropriate language
Asking questions for clarification
Showing empathy
pace
proximity

19. Barriers I encountered
Why it caused problems
How barriers could be overcome
Possible barriers
Sensory deprivation
Foreign language
Jargon
Acronyms
Cultural differences
Distress
Emotional difficulties
Health issues
Environmental problems
Aggression
P3/m2

20. Evaluation of my interactions
Barriers to effective communication in my interactions.
Strengths and weaknesses of my interactions
Verbal
Non verbal