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Published bySydney Fowler Modified over 9 years ago
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PROPER VEHICLE DELIVERY
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WHAT DO CLIENTS EXPECT?
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WOULD YOU WANT SOMEONE SITTING ON YOUR CAR? 1) MOST CLIENTS EXPECT YOU TO TREAT THEIR VEHICLE WITH RESPECT 2) THEY EXPECT YOU TO WASH THEIR VEHICLE 3) THEY EXPECT YOU TO KEEP THE INSIDE CLEAN 4) THEY EXPECT YOU TO DELIVER THEIR VEHICLE WHEN PROMISED 5) IF YOU DAMAGE THEIR VEHICLE THEY EXPECT YOUR HONESTY 6) THEY EXPECT THAT ALL PERSONAL BELONGINGS ARE SAFE 7) THEY EXPECT HONESTY IN THE REPAIR 8) NO GREASY FINGERPRINTS LEFT ANYWHERE 9) THEY EXPECT MEMORY TO BE SAVED 10) THEY EXPECT CLEAR, CONCISE EXPLANATION OF REPAIRS
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THESE 10 STEPS WILL ENSURE THAT YOUR BUSINESS WILL SURVIVE AND GROW AS TIME PASSES. YOUR CLIENT BASE WILL TELL OTHERS ABOUT YOU AND YOUR SERVICE ( WORD OF MOUTH)
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